Senior Group Sales Manager

The Company

Arsenale is a multi-brand Group capable of providing a comprehensive service to the largest and most renowned luxury global market operators who wish to expand in Italy. Founded and supported by internationally renowned entrepreneurs and investors, Arsenale aims at creating the leading luxury hospitality group in Italy. To pursue that ambition, the Group launched an impressive investments plan to boost tourism and made-in-Italy through the acquisition, re-development and enhancement of iconic hotels and hospitality solutions in the most beautiful locations of the country.

Among its strategic partnerships, Arsenale collaborates with Orient Express in the development and management of exceptional hospitality experiences, combining timeless heritage, refined service, and contemporary luxury standards. Through this collaboration, the Group contributes to the revival and expansion of the iconic Orient Express brand within Italy’s luxury hospitality landscape.

Position Overview

We are seeking a highly motivated and sophisticated Senior Group Sales Manager to join our luxury hospitality team. This role is responsible for driving group business across corporate, incentive, social, and leisure segments with a focus on the Americas region, while delivering an exceptional standard of service consistent with our brand values. The ideal candidate is a natural relationship builder with a proven ability to navigate the high-end travel and events market, offering personalized, seamless experiences to a discerning clientele.

Key Responsibilities

• Proactively identify, solicit, and secure group business aligned with the brand’s luxury positioning and revenue goals.
• Cultivate strong relationships with key clients, including event planners, incentive houses, DMCs, luxury travel advisors, and corporate accounts.
• Craft bespoke proposals that reflect the unique qualities of the property and conduct tailored site inspections with attention to every detail.
• Lead contract negotiations, ensuring profitability while upholding the highest standards of guest experience and service delivery.
• Work closely with operational teams (Events, F&B, Rooms Division, Revenue) to ensure flawless execution of all group bookings.
• Maintain in-depth knowledge of market trends, competitor activity, and global travel patterns, providing strategic insights to leadership.
• Consistently update CRM systems with client interactions, pipeline activities, and sales performance metrics.
• Reporting & Sales Performance Analysis.
• Uphold and embody the values of the brand, serving as a true ambassador of its heritage, service philosophy, and reputation.

Qualifications & Experience

• Bachelor’s degree in Hospitality Management, Business Administration, or a related field.
• Minimum 4 years’ experience in group sales within the luxury hospitality segment (5-star hotels, luxury resorts, or exclusive venues).
• Proven track record of achieving or exceeding group sales targets in high-touch environments.
• Exceptional communication, presentation, and negotiation skills.
• Deep understanding of the expectations and behaviors of luxury clientele.
• Proficiency in Delphi sales system, Cvent, Opera Cloud is a plus
• Fluent in English; additional languages are a strong asset.

Our company is committed to diversity and inclusion. We encourage applications from all qualified individuals, regardless of gender, age, nationality, or background. By applying, you consent to the processing of your personal data in accordance with GDPR (EU Regulation 2016/679) and applicable national laws