Senior ISO Lead Auditor & Client Manager (9001/14001/45001)

Location

Milan or the surrounding areas

Purpose of the Role

As the face of BSI, the role of the Lead Auditor (Client Manager) is to work closely with BSI clients to help them improve their performance by assessing their systems and processes against BSI standards. At the end of each assessment the Client Manager compiles a business report and presents this to the client.

Key Responsibilities

• Prepare assessment reports and present the results to clients to ensure that they understand the assessment decision and are clearly advised towards specific items of corrective action where appropriate.
• Undertake management system assessments in accordance with BSI requirements.
• Recommend the issue, re‑issue or withdrawal of certificates, and report recommendations in accordance with BSI policy, procedures and timescales.
• Ensure continuity is maintained and that effective working relationships are maintained with clients and within the team.
• Provide accurate and timely information to support departments, working closely with these departments to ensure that customer records are up to date, complete and that all other internal information requirements are met.
• Establish and develop an effective partnership that secures the business relationship and encourages opportunities for business development and increased customer satisfaction within your portfolio.

To Be Successful In The Role

• Third‑party audit experience (ISO 9001, 14001, 45001 – EMS, QMS) with required audit logs.
• LAC (lead auditor course).
• Fluency in Italian (C2) and English (B2–C1).
• Industry experience (minimum 2‑3 years work experience, with involvement in the management system) in the required industry sector.
• Proficient in Microsoft Office.
• Excellent presentation skills.
• Willing to travel.

Equal Opportunity Statement

BSI is an Equal Opportunity Employer dedicated to fostering a diverse and inclusive workplace.