Senior Jira Administrator

Join Canonical as a Senior Jira Administrator. Canonical is a leading provider of open‑source software and operating systems for global enterprise and technology markets. Our flagship platform, Ubuntu, is adopted in breakthrough initiatives such as public cloud, data science, AI, engineering innovation and IoT, with customers that include the world’s leading public cloud and silicon providers.

Role Overview

The role is part of the Commercial Systems team, responsible for integrating business systems across Canonical to ensure reliable data flows and automate business processes. We manage a broad portfolio of SaaS solutions—including Jira, Salesforce, NetSuite, Greenhouse, G‑Suite—and use Python, Go, Airbyte and Temporal to support data‑driven decision making.

Responsibilities

• Manage Atlassian Jira Cloud for Canonical.
• Design, document, and implement processes and automation in Jira.
• Design, document, and implement integrations between Jira and the data warehouse.
• Create analytical dashboards to enable stakeholders to make data‑driven decisions.
• Create learning resources that scale.
• Work with engineering, operations, and support teams at a global scale.
• Take ownership of critical escalations and resolve them in a timely manner.

Qualifications

• Exceptional academic track record from high school through university.
• Experience as an Atlassian Jira administrator and a strong understanding of common Jira usage patterns for both technical and non‑technical departments.
• Experience as a software developer in Python.
• Professional written and spoken English.
• Excellent interpersonal skills, curiosity, flexibility, and accountability.
• Ability to collaborate remotely with diverse team members and stakeholders, remaining highly motivated, productive, and organized in a fully remote environment.
• Willingness to travel internationally twice a year for company events up to two weeks long.

Nice‑to‑Have Skills

• Perspective on process architecture.
• Experience with complex cross‑project automation.

Benefits

• Distributed work environment with twice‑yearly team sprints in person.
• Personal learning and development budget of USD 2,000 per year.
• Annual compensation review.
• Recognition rewards.
• Annual holiday leave.
• Maternity and paternity leave.
• Employee Assistance Programme.
• Opportunity to travel to new locations to meet colleagues.
• Priority Pass and travel upgrades for long‑haul company events.

About Canonical

Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu—the platform for AI, IoT and the cloud—we are changing the world of software. Canonical recruits on a global basis and maintains a high standard for its employees, with most colleagues working from home since 2004.

Equal Opportunity Employer

Canonical is an equal opportunity employer. We foster a workplace free from discrimination, valuing diverse experiences and perspectives to create better products and a better work environment. Your identity will receive fair consideration.

Seniority Level

Mid‑Senior Level

Employment Type

Full‑time

Job Function

Information Technology

Industries

Software Development

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