Senior Office Administrator, Customer Service

Responsibilities

• Schedule service jobs
• Invoicing FS and ES Jobs for EMEA
• Prepare training courses
• Perform pre-job discussion
• Coordinate health & safety plant requirements
• Update Job Tracking System, Service Database & Record Systems
• Coordinate rentals and instrument shipment
• Preparation of new service invoices (Oracle FS Dispatcher)
• Quote preparation for EU Sales Team
• Update contact data
• Issue opportunities and cases for quotes in salesforce
• Preview purchase orders
• Get from customer missing documents & information
• Coordinate vendor registration
• Coordination and collection of FS job forecast and invoices
• Follow up on invoices for collection (Oracle Collections & Receivables)
• Provide manuals & marketing material to customers as required
• Coordinate document submission for bids and tenders
• Legal e-mail management, Invoices, coordination with 5 Lex consultant

Requirements

• Post-secondary education in administrative, business or engineering field
• 10+ year related working experience
• Working knowledge of MS Office
• Solid working knowledge of Oracle
• Knowledge of Health and Safety requirements, documentations and procedures for accessing Power Plants
• Solid knowledge of procedures and documentations required by for supplier qualification according to Italian Regulation.
• Working language is English and Italian. Fluency in other European languages is preferred.