Senior Product Manager - Tech, Grocery Retail & In-Store Experience (GRAISE)

Senior Product Manager - Tech, Grocery Retail & In-Store Experience (GRAISE)

Job ID: | Amazon.com Services LLC

Worldwide Grocery Store Tech (WWGST) is seeking a Senior Product Manager - Technical to join our Grocery Retail and In-Store Experience (GRAISE) team to lead next‑generation in‑store hardware and automation initiatives. This role sits at the intersection of consumer‑facing product experience and robotics/automation, driving strategy and execution for the physical devices and automated systems that millions of grocery shoppers and store associates interact with every week – from smart carts and scales to emerging in‑store robotics.

You’ll own products where the hardware, the software, and the customer experience all have to work together. The ideal candidate has shipped consumer products at scale and has hands‑on experience with robotics, automation, or complex electromechanical systems – and knows how to translate that technical depth into delightful customer experiences.

Key Job Responsibilities

• Own and contribute to the product roadmap for consumer‑facing in‑store hardware, including smart carts, self‑checkout, and automated in‑store systems.
• Define the shopper experience for robotics and automation products – balancing customer delight, safety, reliability, and store operations reality.
• Partner with engineering teams across electrical, mechanical, firmware, computer vision, and software disciplines to define technical requirements and architecture decisions.
• Drive product improvements through data‑driven analysis of device telemetry, customer feedback, and in‑store field performance.
• Lead cross‑functional initiatives spanning hardware, firmware, CV/ML, and software teams; coordinate with design, manufacturing, and operations partners.
• Collaborate with store operations to optimize deployment, maintenance, and fleet management for robotic and automated hardware across diverse store environments.
• Define and track KPIs for consumer hardware and automated systems – uptime, intervention rates, session success, customer adoption, NPS.
• Build business cases for new hardware and automation investments, balancing innovation, unit economics, and scalability across a large physical footprint.
• Work backwards from shopper and associate needs to deliver innovative experiences grounded in how people actually behave in stores.
• Maintain active awareness of emerging consumer tech, robotics, and automation trends; identify opportunities to bring them into grocery.

About the Team

The Grocery Retail and In‑Store Experience team owns the products that power checkout and in‑store customer engagement, helping shoppers save time and money, and enabling store associates to do their jobs more effectively. Products include Dash Cart, Self‑Checkout (SCO), Point of Sale (POS), Electronic Shelf Labels, Digital Displays, In‑Store Mode for the Amazon app, and a growing portfolio of in‑store automation.

Basic Qualifications

• Bachelor’s degree
• 5+ years of technical product or program management experience
• Experience owning/driving roadmap strategy and definition
• Experience with feature delivery and tradeoffs of a product
• Experience contributing to engineering discussions around technology decisions and strategy related to a product
• Experience managing technical products or online services
• Experience in representing and advocating for a variety of critical customers and stakeholders during executive‑level prioritization and planning
• Knowledge of project management tools and methodologies (agile to waterfall)

Preferred Qualifications

• Master’s degree
• Experience in using analytical tools, such as Tableau, Qlikview, QuickSight
• Experience building and driving adoption of new tools
• Experience with innovation, development, testing
• Experience in retail or operations
• Knowledge of AWS or cloud technologies

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign‑on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at

USA, MA, Hudson - 151,200.00 - 204,600.00 USD annually

Posted: April 6, 2026 (Updated about 2 hours ago)

Posted: April 23, 2026 (Updated 2 days ago)