Service Engineering Senior Specialist

Who we are:

At Caracol, we're not just changing the game: we’re redefining the rules of the manufacturing world and expanding the boundaries of what’s possible.

Since our foundation in Milan, Italy, in 2017, we’ve been on a mission to revolutionize Large Format Additive Manufacturing (LFAM) . By pioneering cutting-edge technology, we tackle the most complex challenges across aerospace, marine, energy, design, and architecture industries.

Our solutions combine advanced robotics, patented extrusion systems and our proprietary Eidos Manufacturing software , enabling high-performance, large-scale production with unmatched efficiency and sustainability.

Central to our innovation are our flagship platforms: Heron AM , for 3D printing of large-scale composite parts and Vipra AM , to produce large-scale metal components.

With Europe’s largest LFAM production center, a facility in Austin, TX, and an office in Dubai, Caracol operates on a truly global scale where innovation, collaboration, and passion drive everything we do.

Join Caracol and be part of a diverse, talented team pushing the boundaries of additive manufacturing and shaping a more sustainable future !

BUILD BEYOND POSSIBLE, WITH ADDITIVE MANUFACTURING

Who we are looking for:

As a Senior Service Engineering Specialist, you will take full ownership of the end-to-end management of complex installation projects, with a particular focus on Siemens-based automation systems. Operating with a high degree of autonomy, you will coordinate all technical activities, both internal and external, from system configuration and on-site installation to client support and final validation.

As a key project leader and technical point of reference, you will play a critical role in ensuring the successful integration of our solutions within industrial environments.

Few examples of responsibilities:

• Project ownership : Take full ownership of complex installation projects based on Siemens technology, coordinating both internal teams and external suppliers/partners. Ensure planning, execution, and delivery are carried out autonomously, on time and within scope.
• Technical leadership : Lead and execute system installation, testing, and troubleshooting activities, ensuring high technical standards and customer satisfaction throughout the process.
• Field operations : Manage on-site service operations, acting as the primary technical point of contact for the customer and ensuring seamless coordination across all involved parties.
• Client support & integration : Guide clients through the adoption and integration of our solutions into their production systems, ensuring proper configuration and operational readiness.
• Process development : Actively contribute to the development and refinement of internal service procedures, diagnostic protocols, and standard technical documentation.

Ideal Background:

• Degree in Mechanical, Mechatronic, or Industrial Engineering (or related technical field)
• Minimum 5 years of experience in mechanical or mechatronic roles within the automation, robotics, or industrial machinery sectors
• Demonstrated ability to independently manage complex technical projects, from planning to execution and customer delivery
• Strong hands-on experience with ABB robotic systems and controllers is highly valued
• Proficiency with Siemens technologies, with proven ability to integrate these systems into complex automation environments
• Previous experience as a Service Engineer is considered a strong plus
• Fluency in English; knowledge of German and/or Italian is considered a plus

What we offer:

• Competitive salary
• Opportunity for career advancement
• Friendly, international and innovative work environment
• Continuous learning and development opportunities

Caracol is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Join us in shaping the future of Additive Manufacturing! Apply today and be part of our success story.