Service Manager for Italy and Balkans
Descrizione dell'offerta
Job Title: Service Manager for Italy and Balkans
Job Description
Direct Reports
Operations & Maintenance Manager, Maintenance Manager, Operations Manager, IT & Controls Engineer, Spare Part Coordinator, Maintenance Planner, Administrator/Secretary, Process Engineer, Backoffice Administrators
Job Purpose Statement
- General management of O&M contracts and other service contracts in the region, including personnel, operations, service, quality, finance, subcontracts, and variations.
- Manage stakeholders at all levels, including senior management at both customer and Vanderlande.
- Continuously develop Vanderlande's (SBS) Service proposition worldwide.
- Create and steer business investments with customers for the next 1-10 years.
- Support the startup of new onsite teams.
- Develop and professionalize site-based service teams worldwide.
- Manage incidents (external & internal).
Qualifications and Abilities
- Over 10 years of international service management experience.
- Entrepreneurial mindset, people management skills, and strong communication skills; capable of developing long-term relationships with suppliers and customers.
- Background in automated handling systems, capital goods industry, or system integration; understanding of business criticality of systems.
- Experience working with third-party service providers as subcontractors.
- Knowledge of service contracts is advantageous.
- Bachelor's or Master's degree.
- Strong customer focus and service-oriented attitude.
- Excellent verbal and written skills in English; proficiency in local language preferred.
- Willingness to travel globally and/or relocate temporarily to the region.
- Drive for continuous improvement.
- Commercial acumen and project management skills.
- Team-building abilities.
- Availability for regular worldwide travel (e.g., to headquarters).
Responsibilities
- Overall responsibility for maintenance and operations performance across all (SBS) sites.
- Management and participation in the global audit program.
Key Activities
- Support in preparing and establishing service contracts.
- Manage service contracts: staffing, operations, quality, finance/P&L, and customer contact.
- Problem-solving and troubleshooting.
- Continuous improvement initiatives.
- Reporting to customers.
- Communication with headquarters in the Netherlands.
- Cost control and warranty management.
- Budget management and evaluation.
- Manage contracts with subcontractors and customers.
- Improve maintenance methods.
- Coordinate during major incidents.
- Prepare weekly and monthly reports.
- Ensure health, safety, and environmental standards on site.
Work Pattern
Full-time hours with availability for major escalations.
Competences
- Organizational sensitivity.
- Leadership with a team-oriented approach.
- Customer orientation and service provision.
- Relationship maintenance.
- Systemic thinking.
- Strategic planning and development.
- Perseverance.
- Entrepreneurship.
- Safety leadership.