Service Network Manager-Operational Long-term Business

Service Network Manager – Operational Long‑Term Business

Join GATE and DLL to drive business development and manage a network of partners and suppliers providing rental services for both light and heavy vehicles across various European markets.

Day to Day

• Develop and maintain a mapped network of workshops, body shops, and other service suppliers, ensuring coordination and performance monitoring.
• Identify new collaboration opportunities while building and maintaining a clear, organized network of workshops, body shops, and service providers that support long‑term vehicle rentals.
• Define service conditions.
• Analyze partner performance and define KPIs.
• Ensure reliable, high‑quality service for workshops, body shops, and other vehicle service providers by optimizing operational processes and maintaining strong coordination.
• Provide clear instructions to the network to ensure secure monitoring of repair downtime in compliance with established authority procedures.
• Foster collaboration and teamwork across internal and external stakeholders.

Benefits

• Two working days per year volunteering for a local charity.
• Health and Wellness program including healthy food, free health checks, and vitality activities.
• Flexible hours with the possibility to work from home.
• Career development opportunities: online learning and member development programs.

Essentials

• Previous experience in supplier and/or network management, specifically within the rental or automotive sector, managing relationships with suppliers and partners in the automotive aftersales industry, including interaction and coordination with workshops, bodyshops, or parts distributors with a minimum of 5 years required.
• Experience managing relationships with suppliers and partners in the automotive aftersales industry, including negotiation and coordination with workshops, bodyshops, or parts distributors.
• Strong negotiation and relationship‑building skills.
• Knowledge of maintenance and logistics processes.
• Ability to work effectively in a team‑oriented environment.
• Degree in Economics, Business Administration, or Engineering.
• Mandatory languages: Italian (fluent) and English (fluent), written and spoken.
• Preferred: Knowledge of French or German.

Good To Know

• Deadline for application: May 3rd (Due to high volume of applications this requisition may close prior to posted close date).
• The selection process may involve an assessment.
• Applications via email will not be reviewed. Please apply online via our career website.
• DLL’s referral program applies.
• For more information, please contact our Talent Acquisition Partner Dafne Cardinaux at

Gate and DLL is an equal opportunity employer. We are committed to inclusive, barrier‑free recruitment and selection processes and work environments. If contacted for an employment opportunity, please advise Human Resources if you require accommodation in accordance with our values and all applicable legislation.

Gate and DLL appreciates the time you spend applying to our openings. We advise only those who qualify for an interview will be contacted. Hiring is subject to successful completion of a background verification and integrity check.