Service Provider Coordinator [CUSTOMER CARE MANAGEMENT dept.) | posizione internazionale

Task

Together with the team, you will:

• develop and manage efficiently a service provider landscape with standardized contracts and procedures
• support significantly the creation of a standardized partner network that is flexible in offering different locations and languages
• manage and monitor tender processes on a regular basis
• drive process improvement by simplification and standardization

Environment

As a key player in our international CCM matrix organization, you will:

• define standardized contracts and establish a target process to set requirements for the service providers
• play a vital role in shaping our international service structure and future strategies
• collaborate closely with colleagues from France, Germany, Italy, and Poland
• work alongside accounting, controlling, and purchasing teams on cost monitoring and tender processes

Requisiti

Experience & Skills

• solid experience in international partner management
• confident in negotiations and skilled at working with external service providers
• know how to manage the interplay of goal achievement and cost efficiency on an international level
• strong negotiation and stakeholder management skills
• analytical and cost management skills
• experienced and enjoy working in an intercultural team setup
• thrives to work in a high‑paced, sometimes stressful, and changing environment
• be able to deal with conflicts in a positive and constructive way

Why Join Us?

• Have a passion for Customer Service
• Be part of a major transformation journey and influence change from the inside
• Enjoy flat hierarchies, an open culture, and an international work environment
• At bonprix, we stay ahead by thinking differently. We value agile minds who turn a "can't do" into a "can do".

Become part of an open, tolerant, and vibrant corporate culture, making your unique contribution!