Service Provider Operations Manager

Overview

JINGDONG Logistics (JD Logistics), part of JD.com, is a technology-driven supply chain and logistics solutions provider. Built on automation, smart fulfilment, and data intelligence, we operate end-to-end logistics services across warehouse management, line-haul transportation, last-mile delivery, bulky items logistics, cold chain, and cross-border operations.

JINGDONG Logistics has developed one of the most extensive logistics infrastructures in the world, managing more than 3,600 warehouses with over 34 million square meters of space. Our Global Smart Supply Chain Network combines highly automated warehousing with robust international transportation solutions, enabling seamless cross-border movement. Today, we operate 130+ bonded, direct mail, and overseas warehouses across 23 countries and regions, supported by our global brands, JoyLogistics and JoyExpress.

Learn more about who we are and what we do:

What We Offer

Joining JD Logistics means helping shape the future of global supply chain and logistics. You’ll work with smart warehousing, autonomous delivery, and innovative technology that keeps goods moving worldwide. With a competitive salary, great locations, and a supportive, people-first culture, you’ll have the space to take on meaningful challenges, grow your skills, and make a real impact in a fast-evolving industry.

About The Team

You’ll be joining the JINGDONG Logistics team, which values collaboration, ownership, and a commitment to delivering high-quality results in a fast-paced, dynamic environment.

Role Overview

We are looking for a strategic, data-driven, and execution-focused Service Provider Operations Manager to lead the end-to-end lifecycle management of our service provider ecosystem. This role sits at the intersection of corporate strategy, operations, and cross-functional collaboration , with the objective of building a high-performing, scalable, and efficient service provider network. You will drive service quality, operational excellence, and platform-provider synergies , while aligning with business priorities and market dynamics.

Key Responsibilities

• Service Provider Lifecycle Management & System Development
• Design and implement scalable frameworks covering the full lifecycle of service providers: sourcing, onboarding, capability integration, evaluation, and offboarding
• Establish robust assessment, performance benchmarking, and elimination mechanisms to ensure consistent service quality
• Lead service provider acquisition strategies aligned with business growth and operational needs
• Operational Strategy & Execution
• Translate corporate strategy and market trends into short- and long-term operational roadmaps
• Analyze business needs and ensure optimal resource allocation between service providers and business lines
• Drive operational initiatives to enhance commercial performance, efficiency, and scalability
• Service Quality & Performance Optimization
• Build and manage data-driven monitoring systems to track service provider performance (KPIs, SLAs, cost efficiency)
• Conduct regular performance reviews and operational analysis to identify improvement levers
• Lead continuous improvement initiatives including training, capability development, and process optimization
• Improve service quality, cost control, and end-user satisfaction
• Cross-Functional Collaboration & Stakeholder Management
• Collaborate closely with Product, Technology, Operations, and Customer Service teams to optimize platform functionalities and execution processes
• Act as the key point of contact for service providers, ensuring strong partnerships and effective issue resolution
• Drive alignment across departments to ensure smooth operations and efficient service delivery
• Market Intelligence & Innovation
• Monitor industry trends, competitor strategies, and market dynamics to inform operational decisions
• Analyze business data and user needs to identify growth opportunities and optimization areas
• Explore and implement innovative collaboration models to strengthen the service provider ecosystem and competitive positioning

Ideal Profile

• 4–8 years of experience in operations, vendor management, or partner ecosystem management, ideally in logistics, e-commerce, or platform environments
• Strong analytical and data-driven mindset, with the ability to translate insights into actionable strategies
• Proven experience in managing large-scale service provider or vendor networks
• Excellent stakeholder management and cross-functional collaboration skills
• Structured, proactive, and solution-oriented with a strong focus on execution and continuous improvement
• Ability to operate in a fast-paced, international environment

Why join us?

• Play a key role in building and scaling a strategic service provider ecosystem
• Work at the heart of operations, strategy, and innovation
• Drive tangible impact on business performance and customer experience

At JINGDONG Logistics, we’re committed to building a diverse and inclusive workplace where everyone can thrive. We’re proud to be an equal opportunity employer and make all employment decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other protected characteristic.

Ready to apply?

Take the next step in your career, apply now and explore the opportunities we have to offer.