Descrizione dell'offerta
Key Responsibilities
Provide end-user support (Level 1 and basic Level 2) via ticketing system Install, configure and troubleshoot Windows client devices Manage user accounts and permissions (Microsoft 365, Active Directory) Support onboarding/offboarding processes (users and devices) Configure and support mobile devices (iOS and Android) Maintain IT documentation and knowledge base Support and guide junior Help Desk resources on daily activities
Se i requisiti e l'esperienza richiesti per questo lavoro corrispondono alle sue competenze, la preghiamo di candidarsi tempestivamente.
Requirements (Must-have) 3 years of experience in IT Support / Help Desk Good knowledge of Windows 11 troubleshooting Experience with Microsoft 365 (user management, basic administration) Basic knowledge of Active Directory (users, groups, password reset) Experience using a ticketing system Good communication skills with end users Ability to manage multiple requests and prioritize tasks Based in Genoa area
Nice-to-have Experience with Level 2 support activities Basic networking knowledge (IP, DNS, Wi-Fi) Experience with device deployment tools
What we are looking for Reliable and structured approach to daily support activities Ability to work both independently and within a team Proactive attitude in problem solving Attention to confidentiality and data handling
Screening Notes (for External Recruiters) xrdbqlu Prioritize candidates who: Have real hands-on Help Desk experience (not only internship) Have already worked with Microsoft 365 administration Show exposure to Level 2 activities (even partial) Are used to working with ticketing systems Exclude candidates who: Have only academic background with no real support experience Do not have practical exposure to Windows troubleshooting Do not have any experience with Microsoft 365 or AD
Provide end-user support (Level 1 and basic Level 2) via ticketing system Install, configure and troubleshoot Windows client devices Manage user accounts and permissions (Microsoft 365, Active Directory) Support onboarding/offboarding processes (users and devices) Configure and support mobile devices (iOS and Android) Maintain IT documentation and knowledge base Support and guide junior Help Desk resources on daily activities
Se i requisiti e l'esperienza richiesti per questo lavoro corrispondono alle sue competenze, la preghiamo di candidarsi tempestivamente.
Requirements (Must-have) 3 years of experience in IT Support / Help Desk Good knowledge of Windows 11 troubleshooting Experience with Microsoft 365 (user management, basic administration) Basic knowledge of Active Directory (users, groups, password reset) Experience using a ticketing system Good communication skills with end users Ability to manage multiple requests and prioritize tasks Based in Genoa area
Nice-to-have Experience with Level 2 support activities Basic networking knowledge (IP, DNS, Wi-Fi) Experience with device deployment tools
What we are looking for Reliable and structured approach to daily support activities Ability to work both independently and within a team Proactive attitude in problem solving Attention to confidentiality and data handling
Screening Notes (for External Recruiters) xrdbqlu Prioritize candidates who: Have real hands-on Help Desk experience (not only internship) Have already worked with Microsoft 365 administration Show exposure to Level 2 activities (even partial) Are used to working with ticketing systems Exclude candidates who: Have only academic background with no real support experience Do not have practical exposure to Windows troubleshooting Do not have any experience with Microsoft 365 or AD
Candidatura e Ritorno (in fondo)
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