Software Sustaining Engineer

Want to join a motivated team of 270+ people who are dedicated to improving patient care through surgical robotics? Interested in working in the fast-paced, medical device industry?

MMI is looking for people with a passion for innovation and a dedication to excellence.

We are looking for a Software Sustaining Engineer

As a Software Sustaining Engineer you will support the maintenance of the MMI teleoperated microsurgical robot with a focus on SW including all SW tools used during SW installation, servicing, diagnostic and testing and related analysis of log files for issues investigation.

Core Responsibilities

• Perform comprehensive analysis grounded in a strong understanding of product hardware and software. Collaborate closely with clinical specialists to assess clinical and operating room environments, identifying potential factors that may contribute to failure modes.
• Support the investigation and classification of issues coming from the field, the service or the manufacturing line through system log analysis
• Support Service Team in predictive and preventive analysis to improve system reliability based on data analysis
• Support the investigation and resolution of product software issues reported by users or identified through monitoring.
• Collaborate with R&D software developers to develop, validate and maintain internal software applications to support the investigation and classification of issues
• Collaborate with a multidisciplinary team to develop and document work instructions related to the end-of-line testing, installation and maintenance of the teleoperated robot used for microsurgery
• Performance Monitoring: Analyzing software performance and making recommendations for improvements.
• Collaborate with R&D software team to support and maintain internal-developed software for end-of-line product release
• Contribute to effective communication among different departments (R&D, Service, Quality, Manufacturing, IT)

Education and Experience

• Master's degree in computer science, Computer Engineering, Automation or similar
• 3+ years of working experience
• Proved proficiency in developing Python applications
• Experience in working in high-regulated environments
• Proved proficiency in working with Agile mindset, with experience in developing software requirements-oriented following V-Cycle
• Experiences in using tools of issue tracking and CI/CD (e.g. Jira)
• Shall demonstrate strong problem-solving ability in mechatronic and/or robotic contexts involving electronic, software and mechanical components including electrical motor actuation and sensors.
• Knowledge of data analysis methods using Matlab will be considered a plus
• Knowledge of LabVIEW programming language will be considered a plus
• Knowledge of C# programming language will be considered a plus

About MMI

MMI is dedicated to improving reconstructive options for surgeons and patients and has developed the first teleoperated robotic platform for open microsurgery. It offers the surgeon motion scaling and tremor elimination and aims to facilitate existing procedures as well as enable new ones in the domain of microsurgery, from post-oncological and trauma reconstructions to ophthalmology, organ transplantation and pediatric surgery.

What we offer:

• Meal vouchers (Ticket Restaurant)
• Access to premium learning platforms: LinkedIn Learning and goFLUENT for language development
• Mental health support through our partnership with Unobravo
• Supplementary health insurance
• A vibrant, modern office space in Pisa
• An international, dynamic, and inclusive work environment

Join Us

Are you seeking an opportunity to make a real difference in a med-tech company with the aim of improving patient care?

Join us and grow with a team of energy people who will motivate and inspire you!

Interested? We would love to hear from you!

MMI is committed to creating a diverse work environment and is proud to be an equal opportunity employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, pregnancy, age, disability or other characteristics protected by law.