Alexander Daniels Global · Milano, Provincia di milano, Italia · · 30.000€ - 35.000€


Descrizione dell'offerta

Software Technical Support Engineer (1-3 years of expertise)

Location: North Milan 50% WFH

English and Italian are mandatory

This is not a Software developer position

We are working with an innovative company in the robotics / advanced manufacturing space looking for a Software Technical Support Engineer to join their growing team.

⚠️ Important: This is not a software development role . It is a hands-on, support-oriented position combining testing, troubleshooting, and customer interaction.

What you’ll do

  • Support internal teams by testing and validating software developed in-house
  • Act as Level 2 technical support , assisting field teams (Level 1)
  • Troubleshoot software and system issues, occasionally interacting with customers
  • Perform hands-on testing on machines (robotics / manufacturing systems)
  • Collect feedback from the field and collaborate with engineering and R&D

What we’re looking for

  • 1–2 years of experience in technical support in robotics, or industrial environments
  • Exposure to software debugging (programming lenguages like C#, Java, Javascript, Bash or Python are a plus, not required)
  • Strong communication and relationship skills
  • Ability to work on-site ~50% (North Milan area)
  • Fluent English and Italian (both mandatory)

What’s on offer

  • Salary: €30,000 – €35,000 + benefits
  • Smart working policy + medical insurance + welfare package
  • International, innovative environment
  • Strong growth potential for junior, high-potential profiles

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