Solutions Architect

Ascom is a global leader in healthcare ICT and mobile workflow solutions, with systems deployed in over 12,000 hospitals worldwide and managing approximately 800 million alerts every year. Our mission is to close digital information gaps and enable better decision‑making in time‑critical clinical environments. With more than 160 years of innovation and operations across 19 countries, Ascom offers a stable, international environment where technology, clinical workflows, and customer outcomes are tightly connected. The Solution Architect role sits at the intersection of technology, healthcare, and commercial success, directly influencing how Ascom solutions are designed and delivered to customers.

About the Role

We are looking for an experienced Clinical Engineer with a minimum of five years’ experience in the medical devices field to join us as a Solution Architect. As a Solution Architect, you will shape customer solutions from a technical, functional, and clinical perspective. Working closely with Sales, Professional Services, and Delivery teams, you will design solution architectures that address customer needs while remaining aligned with Ascom’s global product portfolio. The role supports customer opportunities across Italy (with a preference for Rome‑based candidates) and operates within an international Ascom setup, requiring strong collaboration across regions.

Responsibilities

• Analyse customer needs and translate them into clear solution requirements
• Design and recommend Ascom solution architectures aligned with customer and clinical needs
• Align local customer requirements with global product capabilities
• Manage staging and testing environments to support customer projects
• Support project delivery in collaboration with Sales, Professional Services, and Delivery teams
• Act as a technical solution partner in customer interactions
• Provide structured feedback to Product Development to support continuous improvement

Qualifications

• A minimum of five years’ experience in the medical devices field
• Bachelor’s or Master’s degree in a scientific, engineering, IT, or related discipline

Required Skills

• Strong understanding of complex healthcare IT solutions and architectures
• Ability to scope and assess solution feasibility during customer engagements
• Strong customer‑oriented mindset with the ability to influence stakeholders
• Excellent communication skills across technical, clinical, and commercial topicsStrong self‑management and organizational skills
• Able to work independently and as part of international, cross‑functional teams

Preferred Skills

• Experience working closely with Sales and Professional Services teams
• Familiarity with clinical workflows and healthcare IT infrastructures
• Experience aligning local customer needs with global product strategies
• Exposure to regulated healthcare or hospital environments

Equal Opportunity Statement

Ascom is committed to diversity, inclusion, and equal opportunity. We value different perspectives and backgrounds and believe they help us create better solutions. At Ascom, people are judged by their skills, motivation, and potential.