Spa Manager - Resort

Job Description

A luxury resort located in the heart of Umbria is seeking an experienced and dynamic Spa Manager to lead all spa operations and ensure an exceptional guest experience. This role requires a highly professional leader with strong operational skills, a passion for wellness, and the ability to maintain the highest standards of service in a refined environment. The selected candidate will oversee the spa team, treatments, retail operations, wellness programs, and guest satisfaction.

Responsibilities

• Lead and manage daily spa operations to ensure seamless service delivery and outstanding guest experiences.
• Supervise, train, and motivate a team of therapists, receptionists, and wellness professionals.
• Develop and maintain treatment menus, wellness programs, and seasonal offerings in alignment with the resort’s luxury standards and brand identity.
• Ensure compliance with all health, hygiene, and safety regulations.
• Manage inventory, retail sales, supply orders, and cost control.
• Collaborate with other departments, including Rooms Division, F&B, and Marketing, to support integrated guest experiences and cross-promotions.
• Implement guest feedback processes and continuously improve service quality.
• Monitor financial performance, prepare reports, and contribute to budgeting and forecasting.
• Maintain a strong presence on the spa floor to support team performance and guest engagement.

Qualifications & Experience

• Minimum 3–5 years of spa management experience, preferably in a luxury hotel or resort environment.
• Strong leadership, communication, and team development skills.
• Excellent understanding of spa treatments, wellness programs, and high-end service standards.
• Solid knowledge of operational procedures, budgeting, and revenue management.
• Fluency in English required; Italian is a strong advantage.
• Professional certifications in wellness, spa management, or related fields are preferred.
• Strong guest-focused attitude with a commitment to excellence.

Personal Attributes

• Professional, discreet, and able to handle confidential information.
• Highly organized, detail-oriented, and solutions-driven.
• Positive, inspiring, and able to cultivate a harmonious work environment.
• Passionate about wellness, hospitality, and luxury service.