Specialist - Firenze

As a Specialist in Firenze, you drive store performance by leading a high-performing team and delivering excellent customer journeys. You will monitor KPIs, manage omnichannel services, and develop staff to achieve store objectives. The role combines operational excellence with people leadership in a dynamic, multinational retail setting. You’ll contribute to Sephora’s mission of inspiration and inclusion while shaping daily store outcomes and customer experiences. tailored welfare offers free beauty product gifts employee discounts on Sephora products Meaningful Rewards opportunities for learning and growth positive social and environmental initiatives (Sephora Stands) Monitor qualitative and quantitative KPIs (Recruitment, My Client, LoveMeter, Conversion Rate, AOV, units per ticket) and oversee omnichannel services (Sephora+, Click & Collect, App downloads) Track and improve store and team performance, implementing corrective actions when needed Manage department team and develop skills and talents Uphold quality standards for makeup, skincare, fragrance, and Sephora Collection; provide technical training Resolve disputes and foster team spirit to hit goals Brief the team on results and monthly objectives; ensure best Customer Journey and adherence to guidelines Monitor and share daily results with Store Manager and team; ensure compliance with procedures and commercial policies Oversee in-store service performance (internal/external) and stockroom management; coordinate Booxi platform activities Coordinate with Trade & Communication Department for events, masterclasses, and Digiclass; support store HR and commercial strategies Manage stock levels per replenishment cycles and merchandising strategies 3–4 years of experience in similar roles (Assistant Store Manager, Team Leader, Supervisor, Key Holder) in dynamic multinational retail Knowledge of key commerce KPIs; budget management, analysis, and daily reporting Business and goals orientation; strong relationship management; proficient in English Analytical and reporting skills; strong planning and organization abilities As a Specialist in Firenze, you drive store performance by leading a high-performing team and delivering excellent customer journeys. You wi…

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