Specialista IT

About Multiversity :

MultiVersity stands as a beacon of innovation in the Italian edTech sector, revolutionizing the way digital education is perceived and delivered. Rooted in Italy, we have risen as a key player in the region, pioneering novel learning methods and state-of-the-art technological solutions. We are committed to a holistic educational approach, integrating traditional teaching methods with modern digital tools to serve a diverse learning community. Our mission at MultiVersity is to empower students, educators, and institutions to excel in a globally connected digital environment.

Overview:

We are looking for a highly motivated IT Specialist with a strong background in technology implementation projects and in-depth expertise in Atlassian Jira. The ideal candidate will play a key role in both day-to-day IT operations and the delivery of strategic IT initiatives, working closely with internal stakeholders to understand their needs and implementing effective technological solutions.

Key Responsibilities:

• Provide hands-on support for the company’s IT infrastructure (on-premises systems, endpoints, networking).
• Contributes to the implementation of new technological solutions, tools, and system integrations.
• Administer, configure, and optimize Atlassian Jira and Jira Service Management to meet business needs (Project, workflows, automation rules, custom fields, permissions, and dashboards).
• Collaborate with stakeholders across departments to gather requirements and translate them into technical solutions.
• Provide guidance, training, and support to users and stakeholders on Atlassian tools and IT solutions.
• Manage documentation, testing, and roll-out activities as part of IT project lifecycle.

Requirements:

• Proven experience in IT support or IT operations roles.
• Deep knowledge of the Atlassian ecosystem, especially Jira.
• Excellent communication skills and ability to collaborate effectively with both technical and non-technical stakeholders.
• Strong problem-solving attitude and ability to manage priorities in a dynamic environment.
• Good written and spoken English.

Nice to Have:

• Atlassian certifications (e.g., ACP-100 Jira Administrator).
• Experience with scripting and automation tools (e.g., PowerShell, REST APIs).
• Familiarity with ITIL, service management best practices, or DevOps principles.