Sr Account Partner

Job Category

Customer Success

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Responsibilities

• Exceed CSG Success Cloud growth and bookings, ensure organizational health and customer satisfaction goals as a regional leader.
• Use industry expertise and business sense to understand a customer's motivation, business drivers, strategic goals and objectives, and desired business outcomes.
• Engage customers, especially C-Level, using a consultative selling approach that positions Salesforce and yourself as a long-term trusted advisor relationship.
• Build a compelling vision and clearly communicate our transformative solutions with the goal of generating significant success and business value from a customer's investment in the Salesforce Platform.
• Develop and handle a territory plan and a personalized account plan for each customer, which aligns with their business goals.
• Forecast accurately and timely, build a pipeline and progress opportunities to deliver Success Cloud YOY revenue growth.
• Form a positive relationship with the License Sales organization and regional Alliances/Partner organizations that are instrumental to success.
• Be a recognized role model for collaboration, leadership and overall business results.
• As a Senior Account Partner, you are internally and externally recognized as a business contributor, industry or product specialist.
• Have high level of knowledge of emerging business and industry trends and product direction.
• Settle the best customer success approach based on general direction from senior management.
• Work on complex business issues and initiatives that require business or industry knowledge.
• Act as an advisor on complex issues and initiatives, exercising discretion and latitude in reaching their goals.
• Lead cross functional teams and mentor others.

Basic Qualifications & Skills

• 8+ years of consultative sales experience with consistently exceeding quota.
• 4+ years of experience selling and/or delivering professional services for a strategic consulting firm or large scale system integrator.
• Develop and maintain C-level relationships where you are recognized as a trusted advisor.
• Experience growing accounts with large and complex pursuits ($M+).
• Highly collaborative and excel in a complex, matrixed environment.
• Great teammate with strong interpersonal skills.

Accommodations

If you require assistance due to a disability applying for open positions please submit a request via the accommodations request form.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications—without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.