Sr. Operations Manager, SSD

Job Overview

Senior Operations Manager – responsible for people management, process improvement, budget control and operational excellence in a fast‑paced, large‑scale fulfillment center. Leads a dynamic team of Operations and Area Managers to achieve safety, productivity and customer experience goals.

Key Responsibilities

• Owns and delivers the operational budget for the functional area, including safety, productivity, financial and labor planning.
• Provides strategic long‑term planning (3, 6, and 12 months) for labor, rate forecasting and peak‑season initiatives.
• Drives continuous improvement projects to optimize operations and meet or exceed business objectives, including building‑wide strategies.
• Establishes objectives and metrics for safety, quality, productivity, and customer experience.
• Sets clear goals, measures performance, provides feedback and holds leaders accountable.
• Mentors and develops leaders and staff, participating in recruiting and promotion decisions.
• Collaborates with support functions (HR, Finance, Maintenance, Engineering, Safety, IT) to secure resources for projects.

Additional Job Elements

• Lift and move totes up to 49 lb each; stand and walk up to 10‑12 hrs; bend, lift, stretch, and reach regularly.
• Work in varied noise, lighting, and temperature environments; access all areas of the building including ladders, stairs, and gangways.

Basic Qualifications

• Bachelor’s degree or equivalent, or 2+ years of equivalent experience.
• 7+ years of direct management experience with salaried and hourly staff in manufacturing, production, distribution, or logistics.
• Experience with performance metrics, process improvement, and Lean methodologies.
• Experience with the full staffing lifecycle: interviewing, hiring, performance management, promotions and terminations.
• Flexibility to work varied hours, including overnight, weekends, and holidays.

Preferred Qualifications

• Bachelor’s degree or equivalent, with a preferred degree in Engineering, Operations or a related technical field; MBA or Master’s degree a plus.
• Ability to handle changing priorities and use good judgment in stressful situations.
• Interest in long‑term career development across multiple locations.
• Prior leadership development training or participation.
• Track record of leading operations of at least 100 employees and developing staff into higher leadership roles.

Equal Opportunity Employer

Amazon is an equal‑opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Fair Chance (Los Angeles County) Eligibility

As required by the Los Angeles County Fair Chance Ordinance, we will consider qualified applicants with arrest and conviction records.

Salary range: $135,000 – $182,700 annually.