Staff Software Engineer in location Florence, Firenze, Italy

Job Title

Engineering Senior Specialist – Applications and Software

Responsibilities

In this role, you will be responsible for:

• Operations in Engineering area for the Teamcenter PLM ecosystem and other engineering applications.
• Optimizing cost and quality for the support ensuring system performance & availability.
• Prioritizing and streamlining the activity considering the DEV/OPS and projects workload.
• Maintaining a close relation with the vendors to make sure contracts are respected and fix potential deviations before they become critical for the business.
• Ensuring that all support and performance KPI are updated and monitored as needed, improving or developing new tools.
• Proposing and executing improvement actions in incident resolution and incident prevention.
• Communicating regularly with the stakeholders responding to escalation and collecting feedback to optimize support.
• Seeking for opportunities to reduce and optimize base costs, this includes support contract cost and licensing optimization.

Incident & Support Governance

• Own and govern the L2 incident (INC) lifecycle , ensuring timely investigation, resolution, and closure in alignment with support contracts and ITIL processes.
• Monitor INC KPIs (SLA compliance, backlog, inflow/outflow, aging) and validate achievement against contractual and operational targets.
• Proactively manage incident escalations, coordinating with L3, DevOps engineers, and application owners to ensure rapid resolution and clear communication.
• Identify recurring incidents and support root‑cause analysis (RCA) activities to reduce repeat issues and improve platform stability.

Data‑Fix Ownership & Execution

• Drive data‑fix activities for Teamcenter and integrated systems, ensuring:
  • Proper problem analysis and scope definition
  • Alignment with application owners and DevOps teams
  • Compliance with change, audit, and governance processes
• Coordinate execution and validation of data‑fixes across environments (DEV/QA/PROD as applicable).
• Ensure post‑fix verification, documentation, and closure of related incidents.
• Track data‑fix trends to identify systemic data quality issues and improvement opportunities.

L2 Team & Task Management

• Oversee L2 task progress and completion, ensuring work is prioritized, tracked, and delivered according to agreed timelines and business impact.
• Foster strong team collaboration across L2 support, DevOps, and business stakeholders to ensure smooth handoffs and shared ownership.
• Act as the primary coordination point for L2 workload balancing and operational readiness.

DevOps & Test Support

• Provide hands‑on support for test execution related to DevOps initiatives, including defect validation, regression testing, and release readiness activities.
• Manage and maintain the Teamcenter master test list, ensuring test cases remain current, traceable, and aligned with application changes and releases.
• Support DevOps teams during UAT, hyper care, and post‑release stabilization phases.

Tooling, Access & Administration

• Manage DevOps team accounts and access across enterprise tools and platforms, including:
  • Fieldglass (resource onboarding/offboarding)
  • VDI environments
  • ServiceNow (INC, access, and support workflows)
• Ensure compliance with enterprise governance, audit, and access control policies.
• Ensure access requests from end users are reviewed and processed in accordance with set policies and procedures.

Continuous Improvement & Mindset

• Demonstrate strong problem‑solving skills with a structured, data‑driven approach to operational challenges.
• Exhibit curiosity and continuous‑learning mindset, proactively identifying opportunities to improve support processes, automation, and quality.
• Drive operational improvements aligned with ITIL best practices and DevOps principles.

Qualifications

• Have a bachelor's degree from an accredited university or college.
• Proven experience in L2 application support within a DevOps or PLM/Teamcenter environment.
• ITIL certification (Foundation or higher) or GB certification.
• Strong working knowledge of ServiceNow incident management and KPI/SLA tracking.
• Experience supporting enterprise engineering platforms (Teamcenter).
• Have a minimum of 5 additional years of experience in Systems Administration.
• Possess domain knowledge of TC PLM infrastructure components and TC PLM data model and IET implemented process.

Flexible Working Pattern

Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive.

Benefits

• Contemporary work-life balance policies and wellbeing activities.
• Comprehensive private medical care options.
• Safety net of life insurance and programs.
• Tailored financial programs.

Baker Hughes Company is an Equal Opportunity Employer. Employment decisions are made without regard to , , , or , , , or expression, age, , protected veteran status or other characteristics protected by law.