Stock Operations Supervisor - Boutique Milano

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GENERAL ROLE

The Stock Operations Supervisor leads the stock operations team to ensure the quality of service to customers through an accurate and reliable management of the store stocks, with a continuous improvement approach in strict compliance with Group and local procedures. The ideal candidate will act as a role model and will represent Hermès as an Ambassador, inspiring his colleagues to portray and embrace Hermès values.

Main Responsibilities

• Responsible for day-to-day operations and controls for perfect stock accuracy;
• Perform accurate stock takes & cycle counts.

Stock Operations Management and Control

• Responsible for day-to-day operations and controls for a perfect stock accuracy;
• Perform accurate stock takes & cycle counts.

Continuous process improvement

• Implement an optimized organization of stock spaces;
• Develop stock-related procedures;
• Be aware of omnichannel sales processes and product assortment to understand their implications on operations;
• Support colleagues with expertise and problem solving in complex activities.

People Management

• Lead the stock operations team, including senior stock controllers, stock controllers, and stock supports;
• Provide ongoing feedback and coaching, supporting professional and personal development;
• Create a positive team environment, encouraging open communication;
• Support store management in setting objectives and tasks;
• Collaborate with store teams: Sales, Sales & Service Support;
• Support colleagues' skill development.

Profile

• University Degree, preferably analytical;
• Fluency in Italian and English; third language is a plus;
• Experience in stock and coordination roles, preferably in retail;
• Proficient with Excel and IT tools;
• Strong leadership and motivation skills;
• Professionalism, enthusiasm, dynamism, teamwork.

Hermès values diversity, gender equality, and welcomes individuals from all backgrounds. Join the human adventure of Hermès!