Stock Operations Supervisor - Boutique Milano

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a11e1fb07484

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Job Description:

GENERAL ROLE

The Stock Operations Supervisor leads the stock operations team to ensure the quality of service to customers through an accurate and reliable management of the store stocks, with a continuous improvement approach in strict compliance with Group and local procedures. The ideal candidate will act as a role model and will represent Hermès as an Ambassador, inspiring his colleagues to portray and embrace Hermès values.

MAIN RESPONSABILITIES

Stock Operations Management and Control

• Responsible for day-to-day operations and controls for a perfect stock accuracy;
• Perform accurate stock takes & cycle counts.

Continuous process improvement

• Implement an optimized organization of stock spaces;
• Stock-related procedures;
• Be aware of omnichannel sales processes and product assortment in order to understand implications on operations activities;
• Be a reference point for their expertise and problem solving competence, supporting other colleagues in complex activities.

People Management

• Lead the stock operations team, composed by senior stock controllers, stock controllers and stock supports;
• Provide ongoing feedback and coaching, supporting the professional and personal development of the stock operations team;
• Create a positive sense of team spirit, discipline and mutual respect, encouraging open communication;
• Support the store management in setting objectives and assigning tasks to the store team;
• Work in constant cooperation with the store teams: Sales Teams, Sales & Service Support Team;
• Support other colleagues developing their expertise and skills.

PROFILE

• University Degree, preferably with an analytical focus;
• Fluency in Italian and English. A third language will be considered an advantage;
• Professional background: in a stock and coordination position, preferably in the Retail environment;
• Proficient with Excel / IT tools;
• Have excellent leadership attitude and ability to lead and motivate a team;
• Professionalism, enthusiasm, dynamism, ease of integration and teamwork complete the profile.

Hermès engages positive and passionate people who own the following requirements:

• Excellent interpersonal and communication skills, with a customer service orientation;
• Team player mentality to build meaningful relationships and ability to work autonomously;
• Availability, flexibility and dynamism to function in a high-pace environment;
• Determined to be part of a people centric retail project, for which is required vocation for human values, passion and a strong aesthetic sense.

In Hermès diversity of experience and perspectives create a better work environment, we value, ensure and believe in gender equality, welcoming individuals of all backgrounds. Join the human adventure of Hermès!