Store Director

Overview

Posizione

Bulgari Italia is looking for a Store Director to manage its prestigious flagship store in Via Montenapoleone and its store located in Rinascente Milano .

Reporting to the Italy Retail Director, the selected candidate will be responsible for leading the store team to ensure a meaningful, memorable, and seamless client experience. Acting as a coach, strategist, and entrepreneur, the Store Director embodies a client-centric philosophy, effectively managing both front- and back-of-house activities to foster team engagement and drive business success.

Responsibilities

• Essential Duties:
• Act as a Brand Ambassador, inspiring trust, commitment, and client-centric excellence, and leading by example
• Lead the store to achieve and exceed sales objectives and meet store/business KPIs, ensuring to spend most of the time on the floor.
• Drive team motivation and engagement, sharing the strategy and vision of the brand, encouraging innovation and collecting best practices. Ensure smooth organization of the teams (front, back, and care services).
• Coach and develop the teams by observing and providing constant feedback.
• Partner with Sales Trainers in identifying training needs and deploying action plans.
• Develop clienteling strategies: recruit new clients, host in-store events, leverage digital tools, and create strong local business relevance, nurturing store portfolio and enhancing relationships with VICs.
• Ensure a seamless and consistent client experience in-store and remotely, following the brand’s selling experience, enhancing Italian culture and hospitality.
• Oversee all store operations, ensuring proper stock management and adherence to visual merchandising guidelines, while guaranteeing store maintenance, a safe environment, and optimal functionality.
• Stay informed on market trends, competition, and omnichannel initiatives, leveraging insights to drive the business.

Qualifications

• At least 5 years of relevant experience in a comparable luxury retail leadership role
• Demonstrated experience incoaching, motivating, and developing a high-performing team
• Ability to leverage networks by cultivating key industry related relationships as well as knowledge of local marketing and media partners
• Ability to think strategically, make sound decisions and put in place the proper business actions
• Proven ability to driveoperational excellence within a luxury retail environment.
• Strongfinancial management skills, including budget oversight and revenue generation
• Fluency in bothItalian and English is essential
• Knowledge of Microsoft Office programs: Excel, Word, PowerPoint and ability to acquire some expertise in Store operation applications (Beanstore, Sales Force, SAP)

Personal Competencies

• Networking
• Ownership
• Influence
• People Development
• Team Management
• Impact Driven
• Growth Mindset
• Brand Sensitivity
• Proactivity