Store Manager Beauty & Accessories

Guided by an inner creative compass that is unaffected by fleeting trends, Dries Van Noten is renowned for his signature eclecticism—a fearless juxtaposition of print, weave, color, and cut that yields captivating results transcending time and fashion cycles. In 2022, the brand expanded into beauty and fragrance with the launch of gender-fluid fragrances and refillable lipsticks. In June 2024, Dries Van Noten presented his final collection as Creative Director but continues to contribute to the brand. In December 2024, Julian Klausner was appointed Creative Director. His first women’s runway collection will debut on March 5, 2025.

The Opportunity

As the Store Manager at Dries Van Noten, you will lead the daily operations of our Beauty & Accessories store in Milan. Your role is to inspire a team of sales associates, ensuring they deliver exceptional customer service and achieve sales targets while upholding the brand’s high standards. Your passion for the Dries Van Noten philosophy and leadership skills will drive the store’s success and provide clients with unforgettable experiences, reflecting the essence of our brand.

Your Role & Responsibilities as Store Manager

• Recruit, train, and inspire a talented sales team to deliver exceptional service.
• Set performance goals, conduct reviews, and provide regular coaching to your team.
• Foster a collaborative and positive team environment to drive employee engagement.
• Lead by example, engaging in selling and creating memorable client experiences.
• Develop personalized client relationships that embody the Dries Van Noten philosophy.
• building the most appropriate product offer all product categories: fragrance, makeup and accessories (buying participation, reorders, transfers, etc.).
• Monitor sales targets, track performance, and implement strategies to exceed goals.
• Resolve customer inquiries and escalations with professionalism and efficiency.
• Maintain expert knowledge of Dries Van Noten collections and provide personalized recommendations.
• Act as a brand ambassador, representing Dries Van Noten in all client interactions.
• Ensure the store’s presentation meets high visual merchandising standards.
• Oversee inventory management, perform stock checks, and coordinate replenishments.
• Analyze sales data and implement strategies to improve efficiency and profitability.
• Uphold operational policies, including cash handling, security, and health & safety.
• Provide weekly reports on sales trends, team performance, and operational insights.
• Collaborate with the head office to align store operations with overall business goals.

The tasks above are not conclusive and may change according to the needs of the company. A flexible approach towards tasks and responsibilities is always needed.

Profile

• 5-7 years of retail sales experience, with 3-5 years in a leadership role, in relevant customer facing experience in high-end retail, preferably in fragrance, makeup or accessories
• Strong leadership and people management skills, with the ability to motivate a high-performing team.
• Proven success in driving sales and achieving targets.
• Excellent communication and customer service skills.
• Passion for luxury fashion and a strong appreciation for art and culture.
• Proficiency in retail software and POS systems.
• Fluent in English and Italian any other language is a plus.