Supervisor H/F - Firenze Rinascente

Influenced by Monaco and the South of France, APM Monaco is a contemporary and endearing fashion jewellery brand with a touch of Monegasque elegance. Named after its founder Ariane Prette, the brand was created in 1982. In 2012, the Prette family decided to focus on silver jewellery with a cutting‑edge design, while continuing to perpetuate Ariane's legacy. With more than 400 of its own points of sale, APM Monaco is expanding and plans to open new stores worldwide, including a new location in Firenze Rinascente. We are recruiting a Supervisor on a permanent contract to join our team.

Sales

Achieve sales targets

Analyse sales reports and data to determine business needs and implement strategies

Define individual objectives for sales consultants

Motivate team members and ensure understanding of KPIs to improve performance

Collaborate with the marketing team

Customer Service

Ensure quality of customer service

Maintain communication with customers

Resolve customer complaints and support decisions made by sales advisors

Operations

Maintain the shop’s presentation, organisation and upkeep

Ensure payment procedures are followed

Monitor expenditure on blinds

Set up staff schedules as required

Manage inventory and ensure staff are trained in POS usage

Maintain good communication with company members and other stores

Visual Merchandising

Improve and maintain merchandising guidelines

Ensure the store is clean, organised and compliant with management guidelines

Collaborate with logistics and marketing teams to ensure the correct product range

Identify and communicate defective products promptly

Communicate stock requirements

Human Resources

Participate in recruitment, training and development of staff

Develop and monitor training programmes

Evaluate staff performance and provide continuous feedback to improve performance

Assist in resolving HR problems

Ensure professional image and standards reflect the brand image

Qualifications and Requirements

Solid experience as a Senior Sales Associate

Experience in luxury/fashion retail and visual merchandising

Fluency in English and Italian

Proficient in analysing sales reports and responding quickly

Strong communication and organisational skills

Flexible working hours (evenings, weekends and bank holidays)

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