Supervisor, Quality Operations
Descrizione dell'offerta
Performing all sales associate duties at the highest level of expectation to ensure perfect luxury service.
• Participating actively in the daily briefing and ensuring that it is properly understood by the teams in the daily monitoring of their activities on the floor.
• Carrying out accurately of weekly analyses and weekly reports if requested by the Manager.
• Assisting the management team in the deployment and implementation of the Christian Louboutin Sales Ceremony by the teams, in order to guarantee the level of service expected.
• Demonstrating and reflecting the luxury brand image through the service you deliver, your positive and professional attitude, personal grooming, dress code and through the expected standards of behavior.
• Attending and participating in all training events such as sales techniques, sales ceremony or product knowledge trainings.
Assisting the management team alongside fellow colleagues to support with the daily operations or back office activities of the location.
Developing detailed and extensive knowledge of our brand culture and DNA, in order to feed in-store collective skillset/knowledge.
• Developing detailed and extensive knowledge of all products and our brand culture and DNA, in order to provide exceptional customer service and to build sales.
• Be an expert in product information, including knowledge of the influence of the design, the construction and craftsmanship of the product, the materials used, and how to take care of the product.
Relationship Building & Customer Relationship Management
• Building and maintaining quality relationships with clients, resulting in strong sales performance.
• Ensuring loyalty to the brand by development of these relationships through personal interaction and active client-telling.
• Driving CRM in your location and maintenance of your client file/book.
• Demonstrate an entrepreneurial approach to growing your client base and client spend including outreach to clients for events such as private sale, in store events or new product/collection launches.
Supporting the training and development of the team on till procedures, Health and Safety and Loss Prevention, together with the Store Manager and or Assistant Store Manager if any.
• Backoffice management
• Controlling and filing of Z ticket and tax refund.
• 2-3 years’ experience as Senior Sales Associate (or similar position) for a luxury brand
• Previous experience in selling high end luxury products (shoes and leather goods accessories) preferable.
• Excellent understanding of store procedures and selling and CRM techniques.
• Able to transfer his/her knowledge, to train his/her colleagues, organize them on the field.
• Communication in a luxury way, respecting our guidelines.
• English compulsory. Other languages appreciated.
• Where or when there is no specific stock assistant able to receive products delivery, enter the products in the system, store and sort the products, tidy the stock room maintain high level of service for other members of the team and corporate functions.
• Proficient in Microsoft Outlook and Excel.
Excellent attention to detail, in order to support the needs of the business and to provide a polished and professional service.
• Must adhere to Company policies and procedures at all times and act with a sense of corporate responsibility, representing the brand appropriately at all times, including on social media.
• Christian Louboutin, created in 1991 in Paris, is a global luxury brand leader when it comes to shoes for women and men and leather goods. Christian Louboutin himself, a year after the creation of the brand. The brand has more than 160 Boutiques in 38 countries featuring the signature shoes such as the iconic pumps, sneakers and loafers alongside the seasonal collections for women, men and accessories. Christian Louboutin imagines collections through a large spectrum of inspirations emanating from his love of Paris, his travels, and his passion for art and craftmanship. 2014 welcomed the launch of Christian Louboutin Beauté with the iconic Rouge Louboutin nail and lip colour.
Our people are at the heart of our brand
Our colleagues have in common the passion and dedication to our Brand, and its continued success.
• Participating actively in the daily briefing and ensuring that it is properly understood by the teams in the daily monitoring of their activities on the floor.
• Carrying out accurately of weekly analyses and weekly reports if requested by the Manager.
• Assisting the management team in the deployment and implementation of the Christian Louboutin Sales Ceremony by the teams, in order to guarantee the level of service expected.
• Demonstrating and reflecting the luxury brand image through the service you deliver, your positive and professional attitude, personal grooming, dress code and through the expected standards of behavior.
• Attending and participating in all training events such as sales techniques, sales ceremony or product knowledge trainings.
Assisting the management team alongside fellow colleagues to support with the daily operations or back office activities of the location.
Developing detailed and extensive knowledge of our brand culture and DNA, in order to feed in-store collective skillset/knowledge.
• Developing detailed and extensive knowledge of all products and our brand culture and DNA, in order to provide exceptional customer service and to build sales.
• Be an expert in product information, including knowledge of the influence of the design, the construction and craftsmanship of the product, the materials used, and how to take care of the product.
Relationship Building & Customer Relationship Management
• Building and maintaining quality relationships with clients, resulting in strong sales performance.
• Ensuring loyalty to the brand by development of these relationships through personal interaction and active client-telling.
• Driving CRM in your location and maintenance of your client file/book.
• Demonstrate an entrepreneurial approach to growing your client base and client spend including outreach to clients for events such as private sale, in store events or new product/collection launches.
Supporting the training and development of the team on till procedures, Health and Safety and Loss Prevention, together with the Store Manager and or Assistant Store Manager if any.
• Backoffice management
• Controlling and filing of Z ticket and tax refund.
• 2-3 years’ experience as Senior Sales Associate (or similar position) for a luxury brand
• Previous experience in selling high end luxury products (shoes and leather goods accessories) preferable.
• Excellent understanding of store procedures and selling and CRM techniques.
• Able to transfer his/her knowledge, to train his/her colleagues, organize them on the field.
• Communication in a luxury way, respecting our guidelines.
• English compulsory. Other languages appreciated.
• Where or when there is no specific stock assistant able to receive products delivery, enter the products in the system, store and sort the products, tidy the stock room maintain high level of service for other members of the team and corporate functions.
• Proficient in Microsoft Outlook and Excel.
Excellent attention to detail, in order to support the needs of the business and to provide a polished and professional service.
• Must adhere to Company policies and procedures at all times and act with a sense of corporate responsibility, representing the brand appropriately at all times, including on social media.
• Christian Louboutin, created in 1991 in Paris, is a global luxury brand leader when it comes to shoes for women and men and leather goods. Christian Louboutin himself, a year after the creation of the brand. The brand has more than 160 Boutiques in 38 countries featuring the signature shoes such as the iconic pumps, sneakers and loafers alongside the seasonal collections for women, men and accessories. Christian Louboutin imagines collections through a large spectrum of inspirations emanating from his love of Paris, his travels, and his passion for art and craftmanship. 2014 welcomed the launch of Christian Louboutin Beauté with the iconic Rouge Louboutin nail and lip colour.
Our people are at the heart of our brand
Our colleagues have in common the passion and dedication to our Brand, and its continued success.