Support Engineer III-Ext - AMZ9442134

Job ID: | Amazon Web Services, Inc.

MULTIPLE POSITIONS AVAILABLE

Employer: AMAZON WEB SERVICES, INC. Offered Position: Support Engineer III-Ext Job Location: Virtual Location, Washington Job Number: AMZ

Responsibilities

Handle complex customer issues that are escalated by level I and level 2 engineers. Provide technical expertise, collaborating with cross-functional teams, and managing customer expectations during high-pressure situations. Mentor and train junior support staff, develop and implement processes and procedures that ensure consistent high-quality support, participate in on-call rotations, have a deep understanding of the systems and technologies involved in supporting AWS services, as well as strong communication and leadership skills.

Qualifications

Bachelor's degree or foreign equivalent degree in Computer Science or a related field and four years of experience in the job offered or a related occupation. Employer will accept six years of experience as equivalent to a Bachelor's degree and four years of experience. Must have one year of experience in the following skills: (1) knowledge of distributed computing environments; (2) experience with AWS services or other cloud offerings; (3) experience with network and operating system support; (4) experience in information security and compliance; (5) presenting to an audience containing one or more executive team member(s). 100% telecommuting permitted, work may be performed from anywhere in the U.S.

Benefits and Compensation

40 hours / week, 8:00am-5:00pm, Salary Range $161,138/year to $163,700/year.

Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, visit

EEO Statement

Amazon.com is an Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation.

Job Details

• USA, WA, Seattle
• Corporate Operations