System Administrator & IT Support Specialist

As the sole onsite IT support for TransMedics’ new Italy office located in Mirandola (MO), you will deliver exceptional end-user support while acting as the local steward for all infrastructure, systems, and security controls. You will partner daily with the US-based IT Operations, Infrastructure, Security, and Applications teams to ensure a seamless, secure, and highly available computing experience for our Italian workforce and visiting executives. This hybrid role blends Tier 1–2 support, systems / network administration, vendor coordination, and hands-on project execution.

ESSENTIAL FUNCTIONS INCLUDE BUT ARE NOT LIMITED TO:

• Own the full incident lifecycle: intake, triage, resolution, documentation, and post-incident reporting.

• Support macOS, Windows 11, and iOS devices; manage lifecycle through Intune and Jamf (enrollment, compliance, configuration, patching).

• Build and deploy user workstations (image, asset tag, peripheral setup).

• Provide coaching (deskside and remote) and multilingual walk-throughs for common tasks and new tool rollouts.

• Maintain a bilingual knowledge base (Italian and English); translate and localize how-to guides, FAQs, and outage notices.

• Perform basic Layer 2/3 switch and wireless controller configuration (VLANs, QoS, SSIDs, access-port changes).

• Serve as the onsite “remote hands” for the US Network & Cloud teams during upgrades, cutovers, and troubleshooting (fiber/ISP hand-off, firewall swaps, cabling).

• Monitor/Support conference room technology - booking panels, A/V equipment, Zoom Rooms, and Digital-Signage endpoints, coordinate and update accessory maintenance.

• Administer local Active Directory objects (OUs, groups, Security Groups, Users, Computers), enforce password and MFA policies.

• Provision / reclaim Microsoft 365 and other software licenses; manage Exchange Online mailbox permissions and shared resources.

• Execute local backup media rotation (if applicable), printer queue management, and small on-prem service restarts under run-book guidance.

• Enforce endpoint protection, disk encryption, data-loss-prevention, and mobile-device-management baselines.

• Perform monthly workstation and network vulnerability remediation steps assigned by the Security Operations Center (SOC).

• Support GDPR and Italian privacy regulations by following data-handling SOPs and participating in quarterly access reviews.

• Report suspected security incidents immediately, collect artifacts, and preserve evidence per Incident Response playbooks.

• Maintain an accurate asset register (hardware, software, accessories, warranties).

• Forecast spares and replenishment; create purchase requisitions, receive shipments, and reconcile invoices.

• Act as the primary contact for local ISPs, low-voltage cablers, copier vendors, and building facilities for IT-related utilities (power, HVAC, structured cabling).

• Represent Italy office requirements in global IT projects (new SaaS rollouts, network modernization, security initiatives).

• Execute approved local changes during change-control windows, supplying status and validation evidence.

• Contribute continuous-improvement ideas for tooling, automation, and user experience.

BACKGROUND AND QUALIFICATIONS:

Education & Experience

• 3+ years in a corporate Help Desk / Desktop Support or Site IT Administrator role.
• Demonstrated autonomy supporting 50–200 onsite and remote users.

Technical Proficiency

• Strong knowledge of Windows 10/11, macOS Ventura+; iOS.
• Microsoft 365 (Exchange Online, Teams, SharePoint, Entra ID), Active Directory, basic PowerShell.
• Intune and/or Jamf for device onboarding, compliance, and configuration.
• Fundamental LAN concepts (TCP/IP, DHCP, DNS, VLANs, Wi-Fi 6/6E).
• Ticketing and ITIL concepts (Incident, Change, Asset).

Language & Communication

• Native-level Italian and professional English—written and spoken.
• Proven ability to translate technical material for non-technical audiences.

Soft Skills

• Excellent customer-service mindset; calm under pressure.
• Self-starter who prioritizes tasks and seeks clarity proactively.
• Cross-cultural collaboration with distributed teams.

Physical Requirements

• Lift/move up to 25 kg (servers, monitors, UPS devices).
• Crawl under desks, manage cable runs, and rack/stack equipment as needed.

Preferred / “Plus” Skills

• Industry certifications: CompTIA A+, Network+, Microsoft MD-102, Jamf 200, ITIL v4.
• Experience with Zoom Rooms, Cisco switching, Meraki wireless, and Freshservice.
• Exposure to regulated environments (medical devices, pharma, or other FDA/EU MDR-regulated industries).
• Familiarity with GDPR, ISO 27001, or NIST CSF control frameworks.

Work Environment & Schedule

• Standard office hours with occasional evening or weekend work to align with global maintenance windows.
• Limited travel (