System Development Manager, Catalog Engineering Service Support

Job ID: | Amazon UK Services Ltd.

Amazon Selection and Catalog Systems (ASCS) builds the systems that host and run the world’s largest e‑Commerce products catalog. We power the online buying experience for customers worldwide so they can find, discover, and buy anything they want. Our massively scaled out distributed systems process hundreds of millions of updates on the billions of products across physical, digital, and services offerings. To achieve this, we develop the algorithms and build the systems and tools to ensure the safety of the selection and maximise their impact on Amazon’s top‑line, continuously growing the overall selection. We work with technologies spanning parallel processing, storage, machine learning, natural language processing, and image recognition.

Are you passionate about driving customer success? Do you thrive in a dynamic, fast‑paced environment and love explaining new technologies to others? If so, explore this role.

You will be part of the Catalog Engineering Services Support (CESS) Team under Catalog Support and Programs (CSP) in the ASCS Org. The CSP team provides a single point of contact for item‑related problems and issues related to all retail and merchant catalog. As a member of the ASCS team, you’ll play a key role in supporting Amazon’s business by providing service‑level issue support to all ASCS engineering teams that built tier‑1‑3 systems. You will keep their software packages and configurations free from vulnerability, set up and monitor new metrics and alarms, and drive root‑cause resolutions to recurrent issues. You will also build tools to improve operational efficiency.

Key Job Responsibilities

• Lead and manage a team of System Development Engineers who support ASCS systems and services, keeping their software packages free from vulnerability, monitoring new metrics and alarms, and partnering with the dev team to improve system performance.
• Act as a subject‑matter expert for one or more services.
• Lead large multi‑team projects and resolve the most complex support issues.
• Drive the team to improve operational efficiency for all services through the identification and development of SLAs, metrics, monitors, procedures, tools, and documentation.
• Think proactively and work to prevent support issues before they are realized.
• Regularly work with management to assign tasks and small projects to other System Development Engineers.
• Take a role in the strategic direction of the team.
• Play a significant role in hiring, mentoring, and training employees.
• Demonstrate excellent judgment when making decisions.

About the Team

Catalog Support and Programs (CSP) provides program management and worldwide user technical support as a single point of contact for issues related to catalog systems and tools. We own the implementation of business logic and configurations for these services and systems, increasing selection by onboarding new vendors, integrating new catalog feeds, and configuring new marketplace, merchant, and category setups. We drive strategic cross‑functional programs that span multiple catalog engineering teams.

Basic Qualifications

• Experience managing a technical team.
• Experience hiring, developing, and promoting engineering talent.
• Knowledge of a modern programming language (Ruby, Java, Python, or C#).
• Bachelor’s or Master’s degree in Engineering or a related field.
• +6 years experience in software development, testing, or DevOps/System development engineering.
• Experience with automation tools for building, testing, releasing, or monitoring.
• Ability to understand, troubleshoot, and describe complex technical processes and issues.
• Clear and effective communication and documentation skills.

Preferred Qualifications

• Experience managing competing priorities and using metrics to drive business decisions.
• Knowledge and proficiency in Python scripting.
• Experience on highly concurrent, high‑throughput systems and knowledge of complex distributed systems.
• Knowledge of AWS services and concepts.
• Ability to make your team a great place to work, grow, and display energy and initiative in solving problems.

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