Descrizione dell'offerta
We are looking for a:
Technical Support Help Desk Specialist
The Help Desk Specialist reports directly to the Technical Support Help Desk Manager and is responsible for: Manage Technical Support requests through the ticketing system BlueOnLine Portal Identify reference market critical/emerging technical issue
Main activities: Provide Technical support through BlueOnLine System directly to dealers and Branch Offices; Identify and report to correct HQ department issues highlighted from field related to Parts catalogue, Workshop Manual and Diagnostic tool; Involvement in different improvement activities with other departments (Service Ability, Diagnostic, Quality); Development of a Diagnostic Instrument (Diagnostic Sheets) introducing the "Problem Solving“ methodology.
Requirements:
Engineering Master Degree (preferably Mechanical or Electronics); English proficiency (B2/C1) , knowledge of other languages is a plus; Good verbal and presentation skills; Automotive technical knowledge & Failure Modes; Problem Solving Ability; Interpersonal attitude; After sales processes knowledge; Ability to work under pressure; Team working attitude and ability to synthesize; Minimum three year experience in a similar role.
Location : Modena
Technical Support Help Desk Specialist
The Help Desk Specialist reports directly to the Technical Support Help Desk Manager and is responsible for: Manage Technical Support requests through the ticketing system BlueOnLine Portal Identify reference market critical/emerging technical issue
Main activities: Provide Technical support through BlueOnLine System directly to dealers and Branch Offices; Identify and report to correct HQ department issues highlighted from field related to Parts catalogue, Workshop Manual and Diagnostic tool; Involvement in different improvement activities with other departments (Service Ability, Diagnostic, Quality); Development of a Diagnostic Instrument (Diagnostic Sheets) introducing the "Problem Solving“ methodology.
Requirements:
Engineering Master Degree (preferably Mechanical or Electronics); English proficiency (B2/C1) , knowledge of other languages is a plus; Good verbal and presentation skills; Automotive technical knowledge & Failure Modes; Problem Solving Ability; Interpersonal attitude; After sales processes knowledge; Ability to work under pressure; Team working attitude and ability to synthesize; Minimum three year experience in a similar role.
Location : Modena
Candidatura e Ritorno (in fondo)
Ricevi annunci simili
Inserisci la tua email: ti avvisiamo quando escono nuovi annunci corrispondenti.
✅ Controlla la tua email e clicca il link per confermare l'alert.
Nessun account necessario. Disiscrizione con un clic dall'email.