Technical Help Desk Specialist

We are looking for a:

Technical Support Help Desk Specialist

The Help Desk Specialist reports directly to the Technical Support Help Desk Manager and is responsible for:

• Manage Technical Support requests through the ticketing system BlueOnLine Portal
• Identify reference market critical/emerging technical issue

Main activities:

• Provide Technical support through BlueOnLine System directly to dealers and Branch Offices;
• Identify and report to correct HQ department issues highlighted from field related to Parts catalogue, Workshop Manual and Diagnostic tool;
• Involvement in different improvement activities with other departments (Service Ability, Diagnostic, Quality);
• Development of a Diagnostic Instrument (Diagnostic Sheets) introducing the "Problem Solving“ methodology.

Requirements:

• Engineering Master Degree (preferably Mechanical or Electronics);
• English proficiency (B2/C1) , knowledge of other languages is a plus;
• Good verbal and presentation skills;
• Automotive technical knowledge & Failure Modes;
• Problem Solving Ability;
• Interpersonal attitude;
• After sales processes knowledge;
• Ability to work under pressure;
• Team working attitude and ability to synthesize;
• Minimum three year experience in a similar role.

Location : Modena