Technical Program Manager, IES DEX

Opportunity to help build and lead a transformative program from the ground up! Join us in a rare ground‑floor opportunity to shape and lead a critical program within Amazon's IES DEX organization. We're evolving from a successful proof of concept to an enterprise‑scale operation in the Cart Building and Package Consolidation space, with a mission‑critical goal of increasing Units Per Box, driving significant cost‑to‑serve savings for Amazon. As a Technical Program Manager, you'll be responsible for defining and managing the lifecycle of this complex, cross‑functional program. You'll work across both customer‑facing products and core infrastructure, orchestrating efforts throughout the entire shopping journey—from smart notification systems, interactive product‑detail widgets, sophisticated checkout flows to post‑purchase experiences. On the infrastructure side, you'll coordinate the development of high‑throughput APIs, complex ML model integrations and large‑scale customer behavior datasets that drive decision‑making across Amazon. The role is multi‑dimensional, involving real‑time incentive vending, clawback mechanisms, sophisticated abuse‑prevention algorithms and precise customer‑targeting solutions. You'll guide the design and implementation of distributed systems, grow and mentor engineers, communicate with engineers to executives, pitch new ideas and directly influence Amazon's bottom line while building a high‑performing engineering team from the ground up.

Key Job Responsibilities

• Define and drive the overall strategy for this large‑scale program, aligning teams towards coherent technology strategies and effective engineering processes.
• Partner with engineering leads to secure resources, scope efforts, set priorities and drive delivery to meet program goals and timelines.
• Proactively identify and mitigate risks, manage cross‑functional communication and drive executive‑level escalations when necessary.
• Balance technical requirements against business needs, making smart trade‑offs between time, effort and features.
• Streamline processes, improve efficiency and create mechanisms to ensure long‑term program success.
• Mentor and develop team members, fostering a culture of technical excellence and customer obsession.

Basic Qualifications

• 5+ years of technical product or program management experience.
• 7+ years of working directly with engineering teams.
• 3+ years of software development experience.
• 5+ years of technical program management working directly with software engineering teams.
• Experience managing programs across cross‑functional teams, building processes and coordinating release schedules.

Preferred Qualifications

• 5+ years of project management disciplines including scope, schedule, budget, quality, risk and critical‑path management experience.
• Experience managing projects across cross‑functional teams, building sustainable processes and coordinating release schedules.
• Experience defining KPIs/SLA’s used to drive multi‑million dollar businesses and reporting to senior leadership.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.