Technical Program Manager, Payee Management

Technical Program Manager, Payee Management

Amazon's Accounts Payables Technology team, part of FinAuto (Finance Automation), is transforming financial operations through next-generation automation powered by agentic AI. We process trillions in annual transactions across every Amazon business worldwide, including AWS, Stores, and Digital. Our team is building intelligent systems that optimize the entire order-to-cash lifecycle, from sales through billing and collections. We're seeking a hands‑on technical leader to drive our automation vision forward.

As Amazon's financial operations grow exponentially with business expansion, traditional approaches to scaling through human operations are no longer sufficient. Our team is at the forefront of solving this challenge through innovative automation solutions that combine artificial intelligence, machine learning, and enterprise-grade workflows to transform how financial operations work.

Responsibilities

• Managing the lifecycle of a complex cross‑functional program with considerable impact.


• Program may focus on a single product in a critical technology area or manage larger initiatives that span organizations or geographies.


• Delivering large and complex projects that may or may not be tied to a larger program.


• Managing the roadmap for an organization, including contributing to OP1/OP2 narratives, and ownership of one or more organizational goals.


• As a senior technology program owner, accountable for the overall strategy and driving teams inside and outside your organization to deliver.


• Defining program mission, vision, tenets, setting objectives, analyzing data, driving improvements quantified with metrics, and influencing resource allocation.


• Understanding the systems in your product or program space, their limitations, scaling factors, boundary conditions, and reasons behind architectural decisions.

• Ensuring business and technical stakeholder needs are aligned, driving mindful discussions that lead to crisp decisions.


• Providing context (past, current, and future) for business/technology choices with a long‑term perspective.


• Partnering with customers and engineering teams to determine which projects move forward and in what priority order.


• Using technical judgment to question proposals and test assumptions.


• Enlisting Senior/Principal Engineer to ensure architecture(s) scale to match the "think big" business case.


• Making smart trade‑offs (e.g., time vs. effort vs. features).


• Creating plans with clear, measurable success criteria and communicating progress and outcomes.


• Overseeing the gap between teams, processes, and system architectures; helping teams reduce exposure to classic failure modes.


• Solving ambiguous problems and proactively identifying and mitigating risks before they become roadblocks.


• Being data‑driven, regularly reviewing metrics and seeking new mechanisms for visibility, ensuring the program stays aligned with organizational objectives.


• Understanding technical program management and engineering best practices; using knowledge to assess development processes, test plans, and operations/maintenance requirements.


• Working with teams to improve concurrent project delivery, streamlining or eliminating excess process.


• Influencing teams to decouple from dependencies and eliminate architecture problems that stifle innovation or cause user dissatisfaction or outages.


• Excellent communication; writing effective narratives (Amazon 6‑pager) and presenting them to Directors and VPs.


• Building consensus when confronted with discordant views and influencing others to follow the best path forward.

Basic Qualifications

• 5+ years of technical product or program management experience.


• 7+ years of working directly with engineering teams.


• 3+ years of software development experience.


• 5+ years of technical program management working directly with software engineering teams.


• Experience managing programs across cross‑functional teams, building processes and coordinating release schedules.

Preferred Qualifications

• 5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience.


• Experience managing projects across cross‑functional teams, building sustainable processes and coordinating release schedules.


• Experience defining KPI'S/SLA'S used to drive multi‑million dollar businesses and reporting to senior leadership.

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