Technical Support Coordinator – Cash Handling Solutions

Technical Support Coordinator – Cash Handling Solutions

Ref: 742BK

Company Profile

Our client is an international provider of high-tech service solutions to the banking and financial sector, with a strong presence across Europe.

Responsibilities

Technical Support Coordinator – Cash Handling Solutions
Location: Milan, Italy
Salary: Up to €50,000 per annum
Ref: 742BK

Main duties:
To coordinate and deliver technical support and service desk activities for banking equipment and cash management systems, ensuring client satisfaction and SLA compliance.

The role:
– Act as the main point of contact for assigned clients regarding technical issues
– Manage the ticketing system to monitor SLAs and generate service reports
– Provide remote troubleshooting and first-line technical support within strict response times
– Support service partners with repair coordination and workflow documentation
– Ensure accurate communication with clients regarding ticket status or extra-contractual visits
– Participate in client-facing meetings to review service performance and completed activities
– Collaborate with internal departments to maintain high service standards and compliance

Candidate's Profile

– Fluent in Italian with good command of English (spoken and written)
– Technical background or experience in supporting banking systems or similar equipment
– Strong customer service and coordination skills
– Proficient in Microsoft Office, ticketing systems, and remote support tools
– Able to work under pressure, manage priorities, and meet deadlines
– Detail-oriented with a proactive and team-based approach

Up to €50,000 per annum plus benefits (depending on experience)