Technical Support Engineer for Italy

Technical Support Engineer – Pre-Sales & After-Sales

Location: Italy

Department: Technical Support

Reports to: Head of South EU Technical Support

Company Overview

Hoymiles Power Electronics Inc. is a global leader in inverter technology, headquartered in Hangzhou, China. We design and manufacture innovative microinverters , hybrid inverters , and energy storage systems for international markets, with a strong focus on quality, reliability, and clean energy solutions.

As part of our continued growth in Southern Europe , we are expanding our presence in Italy and are looking for a Technical Support Engineer to reinforce our local service and technical operations.

Key Responsibilities

After-Sales Support

• Deliver high-quality technical support to customers, partners, and installers.
• Provide training sessions to professionals and internal teams on Hoymiles products and best practices.
• Manage the RMA (Return Merchandise Authorization) process efficiently and ensure timely resolution.
• Identify and implement service improvements to optimize response times, spare part usage, and service costs.
• Regularly compile and report service performance data to the headquarters.

Pre-Sales Support

• Support the sales team with technical expertise during customer visits, project planning, and offer preparation.
• Develop and present technical documentation, proposals, and product presentations.
• Coordinate with HQ to ensure compliance with local technical and regulatory requirements.
• Monitor market trends and share insights with product, marketing, and business development teams.
• Participate in competitive benchmarking and contribute to product positioning strategies.
• Represent the company at trade shows, technical training events, and industry seminars.
• Provide on-site technical guidance during installation and commissioning phases when necessary.

Candidate Profile

• Based in Italy , with flexibility to travel both nationally and internationally.
• Holds a degree in Electrical Engineering or a related technical field; a specialization in renewable energy or energy storage is a strong plus.
• Minimum 3 years of experience in technical support, engineering, or field service, ideally in the solar or energy industry.
• Autonomous, analytical, and customer-oriented, with strong problem-solving skills.
• Comfortable working in an international and cross-functional environment.
• Ability to communicate fluently in the local language (spoken and written), along with strong English skills, is essential to support customers and work with international teams.

What We Offer

• A role within a fast-growing global company committed to accelerating the energy transition.
• Opportunities to work on impactful projects across the solar and energy storage sector.
• A dynamic, multicultural team and a clear path for professional development.