Technical Support Engineer HVAC

Company overview

Enex Technologies, a world leader in natural and energy efficient cooling, heating, ventilation, and refrigeration equipment, began in the 1930s by producing ammonia natural refrigeration equipment, later adding CO₂, water and propane as natural refrigerants with low global warming potential. Our business units are founded by industry pioneers and veterans in the field of natural refrigeration systems, transforming the HVACR industry with environmentally sustainable and highly energy efficient mechanical systems that reduce global warming and its impact on climate change, while making our customers successful.

The Enex Technologies Commercial Refrigeration business unit are specializing in the design and production of high-efficiency refrigeration systems using natural refrigerant CO₂. Enex pioneered CO₂ refrigeration technology worldwide, revolutionizing the refrigeration sector and establishing itself as a leader in technological excellence. Enex also pioneered the application of CO₂ refrigerant for HVAC chillers and heat pumps, which are the most energy efficient solutions for sanitary hot water.

Enex offers a wide range of solutions covering commercial refrigeration, brine and water-cooled chillers, heat pumps for sanitary hot water, industrial refrigeration and refrigeration systems for freezing tunnels.

Enex continues to grow according to its founding core values: determination, innovation, sustainability, quality and customer care. With several factories based in Europe (Italy, France, Spain and Slovakia), we are committed to delivering energy-efficient and innovative solutions to our clients with the aim to preserve our world and environment.

Based in EMICON Meldola (FC) or Piove Di Sacco (PD) Plants, we are searching for a talented and courageous Technical Support Engineer focused on HVAC/Data Center sector who share our values, with innovative capacity for working with us by integrating in a diverse team that work together.

General description

The Technical Support Engineer is responsible for the operation, maintenance, and technical support of HVAC equipment deployed across data centre environments. This role ensures the reliability, efficiency, and uptime of cooling infrastructure critical to data centre performance. The technician will work closely with customer service teams, clients, and engineering teams to deliver high-quality support, rapid issue resolution, and continuous improvements to environmental systems.

DUTIES & RESPONSIBILITIES

HVAC Maintenance & Support

• Perform routine, preventative, and corrective maintenance on Emicon data-centre-specific HVAC systems, including CRAC/CRAH units, chillers, condensers, dry coolers, and precision cooling systems.
• Diagnose faults, troubleshoot mechanical/electrical issues, and carry out repairs within KPI timeframes.
• Support the installation, commissioning, and testing of new HVAC equipment and system upgrades.
• Monitor HVAC system performance and environmental conditions coordinating the usage via BMS/EMS tools, identifying anomalies and escalation points.

Technical Service Delivery

• Provide remote and on-site technical support for customers regarding Emicon HVAC equipment performance, alarms, and operational issues.
• Maintain accurate service reports, site documentation, and maintenance logs.
• Ensure all service activities comply with manufacturer guidelines and relevant standards.

Data Centre Operations Support

• Collaborate with data centre operations teams to maintain optimal cooling capacity, airflow management, and energy efficiency.
• Assist in capacity planning, thermal assessments, and optimisation of cooling infrastructure.
• Support critical incident response, including emergency repairs or rapid fault resolution to ensure uptime.

Compliance & Safety

• Ensure adherence to all health and safety policies, including safe electrical and mechanical work practices.
• Follow data centre access protocols, security policies, and documented work procedures.
• Maintain certifications and training aligned with HVAC, electrical, and data centre industry standards.

Customer & Stakeholder Engagement

• Serve as a technical point of contact for customers regarding Emicon HVAC systems.
• Communicate clearly and professionally when explaining technical issues or recommending corrective actions.
• Provide feedback to Emicon engineering teams to support product improvements and service enhancements.

Work Experience & Education Requirements

• Experience in HVAC sector, mechanical engineering, refrigeration, or related field.
• Hands-on experience with data centre cooling systems or precision environmental control equipment.
• Strong troubleshooting skills across mechanical, electrical, and control systems.
• Understanding of data centre operational environments, including uptime requirements and critical infrastructure principles.
• Ability to read technical drawings, wiring diagrams, and schematics.
• Strong communication and customer service skills.

Knowledge, Skills and Abilities required.

• Compensation package commensurate with the experience gained.
• Employee benefits plan