Technical Support Specialist
Descrizione dell'offerta
Technical Support Engineer – Fluent in Chinese & English
Location: Remote in Europe with preference for Italy or Germany or France. Must be willing to travel to client sites across Europe.
Salary: €48,000 - €55,000 per year (~$55,000 - $62,000 USD equivalent)
Type: Full-time Remote role with travel
Start date: Immediate starts available
Are you a bilingual / multilingual tech customer support /engineering professional with a passion for smart technology and IoT solutions? We're hiring a Technical Support Officer/Engineer /Field Engineer to support, train, and empower clients across Europe.
Key Responsibilities:
- Understand client project requirements and deliver tailored tech solutions
- Train clients on smart product usage and configuration
- Produce technical documentation to guide setup and troubleshooting
- Resolve technical issues efficiently to maintain high client satisfaction
What You Need:
- Bachelor's degree in Computer Science, Electronics, Communications, or a similar field
- Fluency in Chinese and English is essential
- Bonus: knowledge of Italian, German, or French
- Prior experience in technical support or testing roles
- Strong analytical thinking, communication skills, and teamwork
Bonus Points:
- Experience with smart home, IoT, or security-related technologies
- European residency or valid work visa
- Ability to travel for short assignments within Europe
Perks include flexible remote work, travel allowances, and collaboration with a cutting-edge tech team in the smart solutions space.