Telemarketing Specialist

MAIN RESPONSIBILITIES

We are looking for a Telemarketing Specialist who is proactive, customer-oriented, and passionate about building relationships through effective communication. In this role, you will directly contribute to pipeline growth by supporting demand generation and lead qualification activities, with a concrete impact on business opportunities and revenue development. by managing qualification calls, campaign follow ups, customer invitations, and engagement activities to strengthen customer relationships and identify business opportunities.

YOUR JOB – What would be your responsibilities?

• Conduct qualification calls to assess customer needs, interests, and business potential, Manage and work on contact lists generated from digital marketing campaigns (inbound and outbound leads)

• Perform follow-up and recall activities related to marketing and commercial campaigns

• Contact customers and prospects to promote events, webinars, workshops, and company initiatives

• Manage invitation campaigns and attendance confirmations for corporate events and marketing activities

• Update and maintain customer information within the CRM system

• Collect and record relevant customer feedback and market insights

• Support customer engagement and retention initiatives through proactive communication

• Monitor telemarketing activities and prepare regular reports on outcomes and key metrics

• Ensure a professional and positive customer experience during all interactions

• Contribute to the achievement of campaign and business objectives.

YOUR PROFILE – Qualifications

• High school diploma, ITS qualification, or higher education in Business, Marketing, Communications, or a related field, or equivalent professional experience

• Previous experience in telemarketing, customer service, inside sales, or customer engagement activities is preferred

• Familiarity with CRM systems (HubSpot)

• Excellent verbal communication and interpersonal skills

• Strong listening skills and ability to engage customers effectively

• Customer-oriented mindset and professional telephone etiquette

• Ability to prioritize tasks effectively

• Strong organizational and time management skills

• Ability to work independently and collaboratively within a team environment

• Good analytical and reporting skills

• High attention to detail and accuracy in data management

• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint)

• Good knowledge of English and Italian, both written and spoken

Location: Italy – Lecco/Hybrid

Compensation & Benefits

CCNL: Commercio.

Salary range: €24,000 – €30,000 gross annual salary , based on experience and skills.

You will also get:

• Continuous Learning
• Regular performance reviews
• Professional development
• Ticket Restaurant
• Welfare Card
• Working Anniversary Celebrations
• IT devices (pc and smartphone)
• Flexitime
• Smartworking

We welcome applications from all genders, ages, nationalities, and protected categories in compliance with Italian Laws 903/77 and 125/91 and Legislative Decrees 215/03 and 216/03.

Personal data will be processed in accordance with Regulation (EU) 2016/679 (GDPR) for recruitment and selection purposes.