Telemarketing Specialist

MAIN RESPONSIBILITIES We are looking for a Telemarketing Specialist who is proactive, customer-oriented, and passionate about building relationships through effective communication. In this role, you will directly contribute to pipeline growth by supporting demand generation and lead qualification activities, with a concrete impact on business opportunities and revenue development. by managing qualification calls, campaign follow ups, customer invitations, and engagement activities to strengthen customer relationships and identify business opportunities.

Esperienza, qualifiche e soft skill: possiede tutti i requisiti per avere successo in questa opportunità? Lo scopra qui sotto.

YOUR JOB – What would be your responsibilities?

- Conduct qualification calls to assess customer needs, interests, and business potential, Manage and work on contact lists generated from digital marketing campaigns (inbound and outbound leads)

- Perform follow-up and recall activities related to marketing and commercial campaigns

- Contact customers and prospects to promote events, webinars, workshops, and company initiatives

- Manage invitation campaigns and attendance confirmations for corporate events and marketing activities

- Update and maintain customer information within the CRM system

- Collect and record relevant customer feedback and market insights

- Support customer engagement and retention initiatives through proactive communication

- Monitor telemarketing activities and prepare regular reports on outcomes and key metrics

- Ensure a professional and positive customer experience during all interactions

- Contribute to the achievement of campaign and business objectives.

YOUR PROFILE – Qualifications

- High school diploma, ITS qualification, or higher education in Business, Marketing, Communications, or a related field, or equivalent professional experience

- Previous experience in telemarketing, customer service, inside sales, or customer engagement activities is preferred

- Familiarity with CRM systems (HubSpot)

- Excellent verbal communication and interpersonal skills

- Strong listening skills and ability to engage customers effectively

- Customer-oriented mindset and professional telephone etiquette

- Ability to prioritize tasks effectively

- Strong organizational and time management skills

- Ability to work independently and collaboratively within a team environment

- Good analytical and reporting skills

- High attention to detail and accuracy in data management

- Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint)

- Good knowledge of English and Italian, both written and spoken

Location: Italy – Lecco/Hybrid

Compensation & Benefits CCNL: Commercio. Salary range:

€24,000 – €30,000 gross annual salary , based on experience and skills. xpavfwm

You will also get: Continuous Learning Regular performance reviews Professional development Ticket Restaurant Welfare Card Working Anniversary Celebrations IT devices (pc and smartphone) Flexitime Smartworking

We welcome applications from all genders, ages, nationalities, and protected categories in compliance with Italian Laws 903/77 and 125/91 and Legislative Decrees 215/03 and 216/03.

Personal data will be processed in accordance with Regulation (EU) 2016/679 (GDPR) for recruitment and selection purposes.