TikTok Shop - Account Manager (Chinese speaker), Milan
Descrizione dell'offerta
Responsibilities
We are looking for an ambitious Account Manager to support TikTok Shop in Italy. The Account Management team is pivotal to onboarding and ensuring the success of key partners on our platform, curating an engaging product selection for TikTok users.
- Source and onboard strategic beauty merchants in Italy, building onboarding solutions (including business model suggestions, creator affiliation, partners education) and set them up for mid and long term growth
- Design and execute growth plans for your partners, covering assortment, content, creators, pricing, logistics, and campaigns.
- Own revenue and GMV targets, consistently driving performance through data, experimentation, and iteration.
- Work cross-functionally with Product, Ops, Marketing, Creator, and Policy teams to improve the merchant and user experience.
- Analyze beauty market trends and subcategory performance to identify priorities and new growth opportunities for brand partners.
- Lead internal projects to contribute to the beauty ecosystem as a whole (including campaigns, product launches, B2B marketing).
Minimum Qualifications
- Fluent in Chinese to be able to work with Chinese merchants based in Mainland China. Fluency in English and Italian to be able to work with internal stakeholders.
- Relevant work experience in Business Development/Account Management/Content Creation/Social Media Marketing, or equivalent fields.
- Strong interpersonal skills, excellent communication and customer service orientation and experience working in a client‑facing capacity.
- Strong sense of social content (livestream and short‑video is a preference).
- Deep understanding of the beauty market, trends, creators ecosystem, not only Italy, ideally also total Europe, UK and US.
Preferred Qualifications
- Strong network of beauty partners and beauty creators/agencies.
- Experience or knowledge of discovery commerce in established markets like China, SEA or US.
- Strong analytical, problem‑solving, and data interpretation skills.
- A fast learner with the ability to thrive in ambiguity, adapt quickly to change, and set priorities, multitask, and work independently.
- A proactive and resourceful mindset, with a strong sense of accountability.