Venue Manager

Museum Manager – Museum of Senses Milano

RAL: Starting from €35.000 , commensurate with experience

Company Overview

Museum of Senses is an international edutainment concept combining science, creativity, and immersive sensory experiences. With locations in Prague, Bucharest, Madrid, and Milano , the network welcomes thousands of visitors annually and is expanding into new major cities worldwide.

Museum of Senses Milano is a key location within the group and a leading interactive attraction in the city, serving both international tourists and local visitors. Huge potential for career growth – according to results

Role Summary

The Museum Manager – Museum of Senses Milano is responsible for the overall operational performance of the Milan location.

The role oversees daily operations, team leadership, visitor experience, and commercial performance, ensuring alignment with group standards and supporting the museum’s continued growth.

The position reports to the Group Commercial Director and Museum of Senses HQ.

Key Responsibilities

1. Operations Management

• Oversee daily museum operations and visitor flow
• Ensure compliance with operational procedures and service standards
• Coordinate suppliers, facility services, and maintenance partners
• Guarantee safety, cleanliness, and functionality of installations
• Support operational efficiency and cost awareness
• Collaborate with Museum Managers across all locations

2. Visitor Experience

• Ensure a high‑quality, engaging, and consistent visitor experience
• Supervise visitor interaction and satisfaction levels
• Support training in storytelling and visitor engagement
• Monitor feedback, surveys, and online reviews
• Implement improvements to enhance the visitor journey
• Lead and coordinate the museum team (admin, sales, guides)
• Manage staff scheduling and ensure adequate coverage
• Support recruitment, onboarding, and development activities
• Promote a positive, visitor‑focused team culture
• Coach the team to achieve defined KPI

4. Commercial & Performance Support

• Monitor visitor numbers and ticket sales
• Oversee group visits, school programs, and special events
• Support marketing and promotional initiatives coordinated by HQ
• Monitor retail/shop performance
• Identify opportunities to increase revenue per visitor (upselling, add‑ons, activities)

5. Reporting & KPI Monitoring

• Track daily visitor numbers and revenue
• Support weekly and monthly reporting to HQ
• Monitor key performance indicators (visitor satisfaction, productivity, sales)
• Report operational issues and improvement opportunities to the Group Commercial Director

Candidate Profile

We are seeking a responsible, proactive, and service‑oriented professional with strong operational and people‑management skills.

The ideal candidate thrives in dynamic, visitor‑focused environments and is motivated to contribute to the growth of an international edutainment brand.

Requirements

• Minimum 5 years of experience in hospitality, tourism, entertainment venues, retail, restaurant industry or visitor attractions
• Proven experience managing teams in customer‑facing environments
• Strong operational and organizational capabilities
• Excellent communication and problem‑solving skills
• Analytical mindset with ability to monitor performance metrics
• High level of responsibility and reliability (Availability to work MON‑SUN and on holidays)
• Good IT literacy
• English: high professional proficiency
• RAL starting from €35.000+ , based on experience
• Career development opportunities within the international Museum of Senses network

Inclusion & Equal Opportunity Statement

Museum of Senses is committed to creating an inclusive, diverse, and equitable workplace. All qualified applicants will be considered for employment without regard to gender, age, nationality, ethnicity, disability, sexual orientation, or any other protected characteristic. We value diversity as a strength and encourage candidates from all backgrounds to apply.

Disclaimer

• The information contained in this job post is provided for general recruitment purposes only. Nothing in this document constitutes a binding offer, contractual obligation, or guarantee of employment terms. Final conditions will be defined exclusively during the hiring process and formalized in the employment contract.