VIC Experience & Engagement Coordinator

VIC Experience & Engagement Coordinator

Tom Ford Distribution Srl is seeking a VIC Experience & Engagement Coordinator to oversee and enhance the experiences of our Very Important Clients (VICs). This role requires a strategic thinker with a deep understanding of luxury clienteling, event management, gifting strategies, supplier coordination, and cross-functional collaboration.

Key Responsabilities:

• Develop and implement strategies to enhance the VIC journey, ensuring personalized and exceptional experiences across all touchpoints worldwide (in-store, digital, events).
• Serve as the primary point of contact for VICs, addressing their needs and preferences to foster long-term loyalty.
• Identify opportunities to elevate VIC engagement through personalized services, exclusive previews, and bespoke offerings.
• Utilize CRM tools to track client preferences, purchase history, and feedback to tailor experiences effectively.
• Lead the execution of exclusive events, including bi-annual fashion shows, intimate dinners, and seasonal collection previews ensuring seamless experiences that align with TOM FORD standards.
• Collaborate with retail and marketing teams across various regions to ensure cohesive event experiences.
• Oversee coordination with external event suppliers and vendors to ensure high-quality service and seamless event execution.
• Develop and oversee tailored yearly gifting programs for VICs, ensuring they align with brand prestige and customer preferences.
• Coordinate with internal teams and suppliers to source, personalize, and deliver high-end gifts for key occasions (fashion weeks, personal milestones, holidays, etc.).
• Analyze gifting impact on customer loyalty and engagement, refining strategies based on feedback and data insights.
• Provide guidance and training to retail teams on VIC engagement strategies and luxury service etiquette.
• Foster a client-centric culture within the organization, emphasizing the importance of personalized service.
• Monitor and analyze VIC engagement metrics to assess the effectiveness of implemented strategies.
• Prepare regular reports for senior management, highlighting successes, challenges, and areas for improvement.

Key Requirements:

• Bachelor's degree in Business, Marketing, Luxury Management, or a related field.
• 4-5 years of experience in a similar role within the luxury fashion retail sector.
• Proficiency in CRM systems, Power BI, MS Excel, and commonly used POS cash systems.
• Fluency in English; proficiency in additional languages is a plus.
• Sophisticated communication, presentation, and interpersonal skills.
• Willingness to travel internationally as required.
• Luxury Retail Expertise: In-depth understanding of the luxury fashion industry and the unique expectations of high-net-worth clients.
• Event Management & Supplier Coordination: Proven experience in planning and executing high-profile events that reflect brand prestige and cater to discerning clientele.
• Interpersonal Skills: exceptional communication and relationship-building abilities, with a focus on discretion and professionalism.
• Strategic Thinking: ability to develop and implement long-term strategies that enhance client experiences and drive business growth.
• Cross-Functional Collaboration: experience working with diverse teams across different regions, ensuring alignment and consistency in client engagement approaches.
• Analytical Skills: competence in analyzing client data to inform decision-making and personalize client interactions effectively.

This job posting is addressed to both genders, in accordance with Laws 903/77 and 125/91, and to people of all ages and nationalities, pursuant to Legislative Decrees 215/03 and 216/03.

Workplace: Mialn (MI)

Working hours: full-time

Why work with us?

In TOM FORD you will have the opportunity to work in a company in the Luxury sector with an international reach, you will find a collaborative work environment aimed at continuous improvement in which the attitude towards teamwork takes on a central role. For Tom Ford, diversity is a value thanks to which one can best express one's abilities and potential. We are looking for passionate and proactive resources who want to test themselves within a dynamic and rapidly growing reality.