Warranty Specialist

The Warranty Specialist is responsible for managing and processing warranty claims in accordance with company policies and manufacturer guidelines. This role ensures accurate documentation, timely claim submissions, and compliance with warranty procedures while supporting service teams and enhancing customer satisfaction.

Key Responsibilities

• Review, analyze, and process warranty claims submitted by dealerships.
• Ensure all claims meet company warranty policies, procedures, and standards.
• Verify repair orders, labor operations, parts usage, and supporting documentation for accuracy and completeness.
• Submit claims to manufacturers or warranty providers within required timeframes.
• Monitor claim status and follow up on pending or rejected claims to ensure resolution.
• Investigate and resolve discrepancies, denied claims, or chargebacks.
• Maintain organized and accurate warranty records and documentation.
• Communicate with HQ regarding claim process, requirements and updates.
• Analyze warranty data and trends to identify recurring issues or cost-saving opportunities.
• Support internal and external warranty audits.

Qualifications & Requirements

• 2+ years of experience in automotive warranty, service administration, or related field.
• Strong knowledge of automotive systems, repair processes, and warranty policies.
• Experience with dealership management systems (DMS) and manufacturer warranty platforms preferred.
• Excellent attention to detail and organizational skills.
• Strong analytical and problem-solving abilities.
• Effective communication and interpersonal skills.
• Ability to manage multiple tasks and meet strict deadlines.
• Proficiency in Microsoft Office (Excel, Word, Outlook).
• Fluent in Italian and English both spoken and written.

About the Company

OMODA Motors

OMODA Motors is a new brand built by Chery Group, which is a leading Chinese automobile company. OMODA operates individually from other brands of Chery Group. Its business scope covers the R&D, production and sales of passenger cars.

Chery Motors

Since founded, Chery has always taken adhering to technology-driven strategy, creating a vehicle brand with international competitiveness and influence as its corporate vision. Relying on the constant pursuit of technological innovation, Chery has become the first passenger vehicle enterprise in China to master the core technology of engine, gearbox, chassis, platform and new energy, and the first one in China to export vehicle, CKD parts, engine and vehicle manufacturing technology and equipment to overseas market.

Chery has always focused on developing domestic and international markets. Chery has continuously deepened its globalization through the implementation of product strategy, localization strategy and talent strategy. After more than 20 years of development, Chery’s sales and services network covers more than 80 countries and regions and has won the trust of 11 million consumers worldwide.

Please send your CV in English.

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