Warranty Specialist (Onsite, Milan-based)

Changan Automobile is one of China’s leading and most innovative automotive companies, with a growing presence in Europe. Having already launched its products in the Italian market, Changan is now entering a decisive phase of network expansion, operational consolidation, and continuous improvement of customer experience.

To support this growth, we are strengthening our Aftersales team to ensure that warranty, recall, and field quality processes meet the highest standards of quality, efficiency, and compliance.

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About the Role

The Warranty Specialist Italy, based in Milan area (onsite role) is responsible for the correct, timely, and compliant handling of warranty, recall, and field-quality operations across the Italian dealer network.

The role acts as a key point of support for dealers, ensuring that warranty decisions, campaign execution, and field issue reporting are aligned with company standards and regulatory requirements.

This is a hands-on and highly collaborative position suited for a professional who enjoys problem‑solving, supporting dealer operations, and working in a fast-moving environment with both local and international teams.

Key Responsibilities

Warranty Administration & Process Management

• Review, validate, and process warranty claims submitted by the Italian dealer network, ensuring accuracy, compliance, and efficiency.
• Monitor claim trends, identify irregularities, and work with dealers to correct recurring issues.
• Apply and communicate warranty policies in alignment with European and China headquarters.
• Provide guidance to service advisors and warranty administrators on proper documentation, repair descriptions, and claim submissions.

Recalls, Service Campaigns & Field Quality

• Support the execution of national recalls and service campaigns, ensuring alignment with corporate guidelines and Italian regulatory requirements.
• Track completion rates, escalate delays, and coordinate corrective measures with dealers.
• Collect, structure, and report field quality findings to Engineering and Quality teams at European and China HQ.
• Assist with root‑cause analysis by consolidating technical reports, photos, and supporting documentation.

Dealer Network Support

• Serve as a daily support point for dealers regarding warranty processes, technical documentation, and campaign execution.
• Support onboarding and training of new dealers on warranty systems, procedures, and best practices.
• Contribute to the monitoring of aftersales KPIs, including claim turnaround time, campaign completion, and field issue reporting quality.

Cross‑Functional Collaboration

• Work closely with local Technical Support, Parts, Sales, and Customer Service teams to ensure coordinated aftersales operations.
• Liaise with European and China headquarters on escalated cases, policy updates, and technical issues requiring deeper investigation.
• Provide structured feedback to help improve product reliability, customer satisfaction, and dealer performance.

Requirements

• 3-5 years of experience in automotive aftersales, warranty administration, technical support, or related fields.
• Experience in an automotive OEM, national sales company, importer, is strongly preferred.
• Background in fast‑growing or newly established organizations is a plus.
• Excellent analytical skills and a structured approach to documentation and processes.
• Good Knowledge of Office Suite and Dealer Managemet Syestems (DMS)
• Ability to work autonomously with a hands-on, pragmatic mindset.
• Strong communication and cross‑cultural collaboration skills.
• Languages:
• Italian: professional fluency
• English: professional fluency
• Willingness to travel occasionally within Italy and, when required, within Europe.

What We Offer

• Opportunity to contribute to Changan’s growth and strengthening in the Italian market.
• A dynamic and entrepreneurial environment with strong professional development potential.
• Close collaboration with international teams across Europe and China. xdwybme
• A role with clear impact on customer satisfaction, dealer performance, and overall brand development.
• Competitive Compensation Package