Workshop Coordinator

Overview

Wärtsilä is a world leader in marine technology focused on the decarbonisation and sustainable future of the industry. The company aims to deliver efficient, safe and sustainable integrated products and services to customers, supported by digitalisation and new technologies.

Business Unit Parts and Field Service is a global organisation delivering harmonised services for customers. Safety, environment and wellbeing are foundational values.

Your Role and Responsibilities

Workshop Operations Coordinator – you will be responsible for all workshop jobs assigned to the final customer, collaborate with the sales proposal team to estimate Field Services activities budgets in terms of hours and days, and interface with Sales to improve customer satisfaction. Your main responsibilities will include:

• Receive and process workshop service enquiries; identify service requirements, schedules and locations.
• Plan activities, spare parts, costs, and time schedules for work orders.
• Liaise with customers to coordinate requirements and formalize service bookings.
• Serve as the point of contact for the customer during the work order.
• Raise internal and external orders for service provisions.
• Execute service follow-ups; ensure customer satisfaction, obtain feedback and maintain service record files.
• Ensure that work is executed according to QSHE guidelines and site procedures and policies.
• Follow up and report on the status of work orders to customers and/or internal stakeholders.
• Continuously seek solutions in accordance with best practices.
• Promote WCI (Wartsila Continuous Improvement) in processes to improve customer experience and value.
• Promote effective communication with other departments (Technical Service, Sales Proposal, Sales, Contract and Project Management, etc.) to ensure satisfaction of internal and external customers as needed.
• Follow up work orders until invoicing, including change orders, technical documentation, reports, travel expenses, and vendor invoices.
• Manage all jobs in SAP and CRM (ServiceWorkForce) from an administrative standpoint.

Requirements for the position

• Excellent cooperative skills.
• Strong communication skills and customer relations.
• Good negotiation skills.
• Good reporting skills.
• Good command of English, written and verbal.
• Good knowledge of Microsoft Office tools (Word, Excel, etc.).
• BSc or MSc in Engineering or equivalent is highly welcomed.
• Understanding of engine structure and components is a must.
• More than 3 years of experience in similar tasks in Field Services is a plus.
• Moderate on-call availability to support customers.
• Strong interpersonal skills to communicate daily with many internal and external stakeholders.

Note

This posting contains company overview and role-specific information. Application steps and deadlines have been removed from this description.