Experience Abroad: Italian Speaking Customer Support Representative in Lisbon!

This role strictly requires 100% on-site attendance at our Lisbon facilities.

Please note that work-from-home options, remote setups, or hybrid schedules are fully unavailable under any circumstances. Candidates must be fully committed to working on-location in our Lisbon office. Position Overview & Welcome

Are you a fluent Italian speaker eager to embark on an exciting new career journey in one of Europe's most lively, sun-bathed capital cities? We are looking for energetic, team-minded professionals to join our dynamic, multicultural group working on-site in Lisbon! Core Daily Responsibilities

In your role as an Italian Customer Support Specialist, you will act as the primary voice of our brand, ensuring our Italian-speaking customer base receives exceptional service. Your daily duties will include: Multichannel Communication: Handling incoming client inquiries through phone calls, emails, and live chat messages with high efficiency and care. Troubleshooting & Support: Identifying user issues, resolving account questions, and guiding customers step-by-step toward effective solutions. CRM Data Entry: Logging accurate details of customer contacts, feedback, and open support tickets into our centralized database. Product Knowledge: Staying thoroughly informed on platform updates, company policies, and support software to deliver accurate guidance. Meeting Key Targets: Consistently achieving or surpassing your individual performance metrics (KPIs) while maintaining excellent service quality. Candidate Profile & Qualifications

Language Requirements

Italian: Excellent, fluent mastery in both spoken and written formats. English: Professional working proficiency (B2 level or higher) to collaborate smoothly with international team members and management. Key Competencies

Interpersonal Skills: Outstanding communication habits, active listening skills, and a genuine passion for helping clients. Technical Aptitude: Comfortably multi-tasking across several web browsers, ticketing systems, and database tools at the same time. Adaptability: A positive approach to working in a fast-moving workplace, including readiness for rotating shift schedules. Legal Eligibility: Possession of EU citizenship or a valid, full-time work permit valid within Portugal. Salary Packages & Accommodation Choices

We offer two distinct compensation structures depending on how you prefer to set up your living arrangements: Package Option A (Self-Managed Housing): A gross monthly salary of €1,340 for individuals who choose to find, rent, and manage their own apartment. Package Option B (Company-Provided Accommodation): A gross monthly salary of €1,060 for those who opt to utilize company-arranged housing. Relocation Assistance & Extra Perks

Flight Reimbursement: Complete financial coverage for your airfare to Lisbon to ensure a smooth transition. Corporate Housing: A private bedroom inside a fully furnished, shared company apartment for employees selecting Option B. Covered Utilities: Full payment of routine household utilities—such as water, electricity, and gas—handled directly by the employer under the housing plan. Career Growth & Work Culture: Fully paid initial training programs, clear internal pathways for career advancement, and regular, company-funded social events and team activities.

#J-18808-Ljbffr