Italian-speaking customer service agent

Luogo di lavoro:

Torino

Location:

Greece

Work Model:

Remote, Greece-based

Employment Type:

Full-time

Language Requirement:

Italian and English

About The Role We are hiring an

Italian-speaking Customer Support Representative

to join an international customer service project based in

Greece .

In this role, you will support Italian-speaking customers through

phone and digital channels , assist with general inquiries, resolve customer issues efficiently, and provide a professional and positive customer experience.

This is a

remote position within Greece . Candidates may already be based in Greece or be open to relocating, with relocation support available

Responsibilities

Assist customers through phone and digital support channels

Respond to customer inquiries professionally and efficientlyIdentify customer needs and provide accurate information

Resolve customer issues with empathy and a customer-focused approach

Escalate complex cases when necessary

Follow established procedures and quality guidelines

Maintain a high standard of customer experience

These responsibilities generalize the project's actual phone/digital support, issue resolution, escalation, and quality-process duties without tying the post to the specific end client.

Requirements

Native-level or

C1 Italian

B2 English

or higher

Strong verbal and written communication skills

Comfortable using computers and digital applications

Customer-focused and solution-oriented mindset

Good communication and problem-solving skills

Able to work remotely from Greece

The source specifically requires Italian at native/C1 level and English B2.

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